Job Title: Career CoachReports to: Lead Career Coach Position Classification: Non-exempt Primary Objectives of Position: The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Essential Job Functions: Makes appropriate connection for job seekers to open positions resulting in employment. Help businesses recruit the best applicants for their jobs. Interviews customers to assess service needs. Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills. Identify job seeker barriers and refer to appropriate resources. Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement. Implements prescribed program-related procedures and accurate case management. Provides ongoing case management and serves as a liaison between customers and service providers. Documents all customer interactions through well-written case notes. Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education. Ensures that case files meet or exceed programmatic requirements. Provides valued and timely service to both job seekers and employers. Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers. Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience. Qualifications: Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required. Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills. Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service. Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage
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Career Coach • Chicago, IL, USA
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