Customer Advocate

Position Summary

We are seeking dedicated Customer Advocates to join a respected organization committed to providing exceptional customer service within our contact center. In this role, you will serve as a primary point of contact for members, healthcare providers, and team colleagues, addressing benefit inquiries, claims, enrollments, and related questions. The position is onsite at our Meridian, Idaho campus and offers comprehensive training to prepare you for success. If you enjoy helping others, have strong communication skills, and are comfortable navigating various computer systems, this opportunity may be a great fit.

Key Responsibilities

• Attend a comprehensive 6-week paid training program held Monday through Friday, from 8:00am to 4:30pm at our main campus.
• Provide responsive assistance by research, education, and resolution of inquiries received via phone or electronic communication.
• Document interactions accurately within the internal tracking system.
• Handle a variety of tasks including initiating inquiries, updating contact information, processing ID card requests, and entering benefit change requests.
• Interpret policy details, conduct pharmacy research, and communicate findings effectively.
• Educate members on their benefits and claims, maintaining professionalism and compassion throughout all interactions.
• Adhere to scheduling requirements to ensure team goals are met, including maintaining high standards for member satisfaction, inquiry accuracy, and productivity.
• Collaborate with team members to deliver excellent service across varying call volumes.
• Contribute to a positive, supportive work environment that emphasizes meaningful customer support and community impact.

Required Qualifications

• Ability to attend a 6-week, paid training class Monday through Friday, from 8:00am to 4:30pm, onsite at the main campus.
• Flexibility to work any assigned schedule within the hours of operation, which are from 8:00am to 6:00pm, any day of the week.
• Completion of high school education or GED is preferred; additional certifications or degrees are beneficial.
• Previous experience in contact/call centers, customer service, insurance, or medical offices with demonstrated longevity.
• Strong verbal and written communication skills.
• Proficiency in digital literacy, including MS Office Suite, data entry, and multitasking across multiple systems.
• Effective problem-solving and basic math skills.
• Ability to assist individuals with diverse health and benefits scenarios while maintaining professionalism and empathy.

Preferred Qualifications

• Experience working in fast-paced customer support environments.
• Familiarity with health benefits, claims processing, or insurance systems.
• Strong computer skills and technological proficiency.
• Demonstrated ability to navigate multiple software applications simultaneously.
• Proven track record of maintaining high standards of accuracy and customer satisfaction.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.