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Torrence McKnight - State Farm Agent
Customer Service Representative - State Farm Agent Team MemberTorrence McKnight - State Farm Agent • Roswell, GA, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Torrence McKnight - State Farm Agent • Roswell, GA, US
30+ days ago
Salary
$45,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development


Join a High Performance Insurance Agency

Torrence A. McKnight State Farm is a high-performing, growth-driven insurance agency known for delivering an exceptional customer experience and results.


  • 2x Top 150 Producing Agency in the Territory
  • 2x Ambassador Club
We are seeking a Customer Service Representative / Account Manager who is passionate about client relationships, retention, and service excellence.

ROLE DESCRIPTION:

This role combines customer service, account management, and sales support within a fast-paced insurance agency. You will support existing clients, strengthen relationships, and identify opportunities to improve coverage and overall customer satisfaction.

RESPONSIBILITIES:


  • Provide customer service support via phone, email, and text (inbound & outbound communication)
  • Manage and service a book of business / client accounts
  • Assist with policy changes, billing questions, and coverage reviews
  • Support client retention and relationship management
  • Identify opportunities for cross-selling and up-selling (Life, Health, Auto, Home, Liability)
  • Generate referrals and schedule customer review appointments
  • Maintain accurate documentation in CRM systems (ECRM or similar)
  • Follow up on customer requests in a timely and professional manner
  • Other duties as assigned.
QUALIFICATIONS:


  • 1+ year of customer service, sales, or account management experience preferred
  • Strong communication and interpersonal skills
  • Detail-oriented with strong organizational ability
  • Comfortable working with CRM systems and technology
  • Ability to multitask in a fast-paced, team-oriented environment
  • Positive attitude and willingness to learn
  • Must be able to work in office. This position is not remote.
Preferred Qualifications


  • Insurance experience (Property & Casualty, Life & Health)
  • Active insurance license (or willingness to obtain)

Skills That Help You Stand Out


  • Customer retention and relationship building
  • Cross-selling and consultative conversations
  • Problem-solving and conflict resolution
  • Time management and follow-up discipline
  • Professional communication (written and verbal)
Compensation & Benefits


  • $45,000 Base Salary
  • Team-Based Performance Bonuses
  • Licensing support (Property & Casualty, Life & Health)
  • Ongoing training and professional development
  • Career advancement opportunities into sales and leadership roles
Why Join Torrence A. McKnight State Farm


  • Training and coaching
  • Systems for success in insurance and financial services
  • Growth-focused environment with clear advancement paths
  • Supportive, high-energy team culture
  • Opportunity to build a long-term career in insurance, sales, or leadership

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Customer Service Representative - State Farm Agent Team Member • Roswell, GA, US

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