Ticket Office Supervisor

Position Summary

Manages ticket office and retail store engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate employees. Directly supervises 5-8 employees in the Ticket Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising. performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Participates in interviewing job applicants and conducts orientation of new employees as needed.
• Plans and prepares work schedules and assigns employees to specific duties.
• Formulates pricing policies on merchandise according to requirements for profitability of store operations.
• Coordinates sales promotion activities and prepares or directs workers preparing merchandise displays and advertising copy.
• Maintains proper record keeping – Keep and draw up concise instructions for Ticket Office Employees regarding promotional activities.
• Supervises employees engaged in sales work; taking of inventories; reconciling cash with sales receipts; keeping operating records and preparing daily record of transactions for Accounting Clerk; or performs work of subordinates, as needed.
• Assists in ordering merchandise or prepares requisitions to replenish merchandise on hand.
• Manages and counts retail inventory monthly.
• Ensures compliance of employees with established security, sales and recordkeeping procedures and practices.
• Answers customer's complaints or inquiries.
• Perform daily and/or maintenance input and reporting on computerized point of sales program.
• Interprets and communicates operating policies.
• Operates computer to access e-mail, electronic calendars, and other basic office support software.
• Assists in creating and maintaining Axess system, ticket/tariff building & structuring, ticket sale promotions.
• Able to work Nights, Weekends, and Holidays.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED
• Three years of related experience or relevant coursework
• Must pass a pre-employment background check.
• Able to exchange non-routine information using tact and persuasion as appropriate.
• Good oral and written communication skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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