Customer Service and Sales Representative

Join Farmers Insurance - The Hadder Agency, a premier insurance agency committed to delivering outstanding customer service in Hoover, Alabama. As a Customer Sales and Service Representative (CSSR) also known as a Property and Casualty insurance agent you will play a crucial role in safeguarding individuals and businesses against financial loss. By offering comprehensive insurance policies for homeowners, auto, and business liability, CSSRs provide essential protection against unexpected risks.

In this vital position, you will be a key member of our team, actively contributing to our mission of meeting and exceeding the insurance needs of our clients. You will have the unique opportunity to establish meaningful connections with our customers, offering personalized assistance and tailored insurance solutions that cater to their specific needs. Your duties will include addressing customer inquiries, processing policy changes, and fostering lasting relationships that build trust and satisfaction.

If you are passionate about exceptional customer service, possess outstanding communication skills, and have a sincere desire to make a positive impact in the lives of others, we invite you to seize this opportunity with Farmers Insurance - The Hadder Agency. This role not only offers a competitive base salary but also the possibility of significant commissions, making it an incredibly rewarding career path.

With the demand for skilled insurance professionals steadily rising, becoming a CSSR positions you in a secure and promising industry. In this role, you will be a trusted advisor, empowering clients with the knowledge and resources they need to protect their most treasured assets. You'll have the chance to grow your own clientele while providing invaluable peace of mind to individuals and businesses facing life's uncertainties. Embrace this opportunity to make a meaningful difference while enjoying a fulfilling and prosperous career journey.

Benefits

Annual Base Salary + Commission

Health Insurance

Dental Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Holidays

Renewal Income

Vision Insurance

Paid Time Off (PTO)

State Insurance Licensing Fee's

Disability Insurance

Tuition Reimbursement

Responsibilities

A ( CSSR) Customer Service and Sales Representative plays a critical role in safeguarding clients financial well-being. They expertly assess insurance needs, recommend tailored property and liability insurance policies, facilitate smooth application and sales processes, manage existing policies, and provide invaluable support during claims. Acting as a vital bridge between clients and insurance companies, P&C agents empower individuals and businesses to protect their assets from a range of risks, including accidents, theft, and natural disasters.

**Key Responsibilities:**

**Client Needs Assessment:**

Engaging with clientsboth individuals and businessesto gain a deep understanding of their unique insurance requirements and identify potential risks.

**Policy Recommendation & Sales:**

Delivering expert recommendations on the most suitable P&C insurance policies (such as homeowners, auto, and business liability) while customizing solutions to align with the clients specific needs and budget.

**Application & Sales Process:**

Providing seamless guidance through the application process for both new and updated policies, ensuring an efficient and hassle-free experience.

**Policy Management:**

Proactively managing existing policies to accommodate changing client needs, enabling them to adapt their coverage as their circumstances evolve.

**Claims Assistance:**

Offering dedicated support throughout the claims process, ensuring policyholders complete all necessary forms accurately and meet required criteria.

**Client Relations:**

Cultivating and nurturing strong relationships with new and existing clients to build trust and provide ongoing, reliable support.

**Administrative Tasks:**

Maintaining meticulous client records, managing policy documents, and staying abreast of insurance protocols and coverage requirements to ensure the highest standards of service.

**How They Do It:

**Marketing & Prospecting:** Leveraging innovative marketing strategies to attract and secure new clients, demonstrating their commitment to growth and service excellence.

**Networking:** Building strategic connections to expand their reach and enhance client relationships.

**Continuous Education:** Committing to ongoing education to remain at the forefront of industry standards and emerging policy offerings, ensuring clients receive the best solutions available.

**Liaison Role:** Serving as the pivotal point of contact between policyholders and insurance carriers, ensuring clear, consistent communication and optimal coverage that delivers peace of mind.

Requirement

To apply for a position, candidates must have or be willing to obtain a Property & Casualty insurance license before starting work. The Hadder Agency offers partial reimbursement for licensing costs after completing the training period.

Success as a ( CSSR ) Customer Service and Sales Representative requires a mix of interpersonal and technical skills:

**Interpersonal & Soft Skills**

- **Communication & Listening**: Clearly explain policies and actively listen to clients' needs.

- **Relationship Building**: Establish trust and strong connections for long-term satisfaction.

- **Empathy & Emotional Intelligence**: Understand clients' emotions to provide appropriate solutions.

- **Customer Service**: Respond promptly and helpfully to client inquiries.

**Technical & Professional Skills**

- **Product Knowledge**: Understand insurance products to advise clients effectively.

- **Analytical & Problem-Solving**: Assess client needs to find suitable policies.

- **Sales & Negotiation**: Persuade clients and negotiate terms to secure business.

- **Digital Proficiency**: Be comfortable with software and CRM systems.

- **Time Management**: Organize tasks efficiently, especially with flexible hours.

**Work Ethic & Mindset**

- **Persistence & Determination**: Stay resilient through the sales process.

- **Honesty & Integrity**: Build a trustworthy reputation in the insurance field.

- **Adaptability**: Adjust to industry changes and client needs effectively.