Customer Service Representative

At Sherman Schrock-Farmers Insurance Agency, we believe that insurance is about more than just policiesit is about being a helpful neighbor when things go wrong. Located right here in the heart of Westminster, Colorado, our office is a place where every client who walks through our door or calls us on the phone is treated like family. We are looking for a Customer Service Representative who genuinely enjoys connecting with people and wants to make a real difference in their community. You will be the friendly voice of our agency, helping our clients navigate their insurance needs with empathy and professional guidance. We pride ourselves on creating a workplace that is supportive, encouraging, and focused on helping everyone reach their potential. If you are someone who finds satisfaction in solving problems and building lasting relationships, we invite you to join our growing team. Here, your work directly impacts the peace of mind of the families we serve, and we are excited to help you build a meaningful career in the insurance industry.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Health Insurance

Paid Time Off (PTO)

Home / Work Life Balance

Responsibilities

Greet clients warmly and handle incoming service requests with care and accuracy.

Process policy changes, payments, and document updates in a timely manner.

Help our policyholders understand their coverage details so they feel confident and secure.

Identify potential gaps in coverage to ensure our clients are fully protected against the unexpected.

Collaborate with the agency owner to maintain an organized, welcoming, and efficient office environment.

Maintain accurate client records and ensure all regulatory requirements are met with precision.

Develop insurance quotes, make sales presentations, and close sales.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirement

Active Colorado Property & Casualty insurance license.

High school diploma or equivalent.

Customer service experience in a professional office setting.

Strong comfort level with computers and navigating multiple browser-based programs simultaneously.

Excellent verbal communication skills with a clear, friendly phone presence.

Active Life & Health insurance license is a plus.

Experience with agency management software is helpful but not mandatory.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Confident, self-starter who works well independently.

Bilingual, fluent in both English and Spanish is beneficial.

Ability to take initiative, be proactive, and think outside the box.