The Bill Weychert State Farm Agency is seeking an Insurance Customer Service Representative to join our Roxborough office at 6001 Ridge Avenue in Philadelphia.
This position is ideal for a customer-focused professional who enjoys supporting existing clients, resolving concerns, and building long-term relationships while also contributing to the agencys monthly in-book sales and retention goals.
You will work primarily with the agencys current book of business, assisting customers with renewals, policy changes, billing questions, claims-related needs, and general service requests. During these conversations, you will also identify potential coverage gaps and recommend additional insurance products that provide meaningful value to the customer.
The right candidate will lead with service, communicate confidently, and feel comfortable transitioning customer conversations into needs-based sales opportunities. This is a full-time, in-office role within a supportive agency environment that values accountability, professional growth, and excellent customer care.
The agency offers a competitive base salary, commission and performance incentives, licensing support, ongoing training, and long-term career growth opportunities.
Location:
Bill Weychert State Farm Agency
6001 Ridge Avenue
Philadelphia, PA 19128
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Life Insurance
Career Growth Opportunities
Retirement Plan
Mon-Fri Schedule
Disability Insurance
Communicate with existing customers regarding renewals, policy questions, coverage needs, and account updates
Provide calm, professional assistance with billing, policy, and claims-related concerns
Process policy changes, endorsements, renewals, and other account updates accurately
Conduct proactive account reviews to ensure customers have appropriate and current coverage
Identify potential coverage gaps within the agencys existing book of business
Transition service conversations into appropriate in-book sales opportunities
Recommend additional insurance products using a needs-based, customer-first approach
Meet established monthly sales and retention goals while maintaining high service standards
Follow up with customers regarding open service requests and coverage recommendations
Maintain accurate documentation of customer conversations, account activity, and follow-up needs
Collaborate with other team members to support customer retention, agency growth, and service objectives
Deliver a positive and professional customer experience during every interaction
Strong customer service mindset with the confidence to transition into sales conversations when appropriate
Excellent verbal and written communication skills
Proven ability to build relationships and establish trust with customers
Strong problem-solving skills and consistent follow-through
Excellent organization, attention to detail, and time-management skills
Ability to multitask and work effectively in a fast-paced, customer-focused office
Professional, dependable, team-oriented, and coachable
Previous customer service, account management, or insurance experience preferred
Ability to work full-time and in-office at the Roxborough location
Property & Casualty and Life & Health insurance licenses are required
**Candidates who are not fully licensed must obtain their Property & Casualty license before their first day of employment
Willingness to obtain any remaining required insurance licenses
**Licensing guidance and support are provided throughout the process.
Insurance Customer Service Representative • Philadelphia, PA, US
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