Call Center Accounts Receivables Analyst

Job Title: Call Center Accounts Receivables Analyst

Location: Nashville, TN (Hybrid)

Duration: 06 Months On W2 Contract

Responsibilities for this position will include the following:

• Receives inbound calls in high volume AR department and assists with AR related customer questions
• Assist in managing high volume AR department email boxes
• Escalates issues and difficult matters to appropriate department.
• Effectively utilize technology and other tools to accomplish tasks.

Position Requirements:

• High School Diploma
• At least 1 year prior call center experience needed
• Computer literacy in Microsoft Office
• Excellent communication and writing skills
• Excellent interpersonal skills
• Personal accountability
• Attention to detail
• Team player
• High sense of urgency
• High level of integrity
• Proficient in Microsoft Suite; Intermediate to Advanced Knowledge/Experience of Excel
• Time management skills
• Strong customer service

Additional information from the manager:

• Previous collections experience helpful
• This is a Monday Friday position with working hours being 8:00 AM 4:30 PM. There can be flexibility on the start/end times as needed.
• This is a hybrid position. The team is working 40% of the week in the office and 60% at home.