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Modern Machinery
Product Support Sales Representative (PSSR)Modern Machinery • Eugene, US
Product Support Sales Representative (PSSR)

Product Support Sales Representative (PSSR)

Modern Machinery • Eugene, US
5 days ago
Job type
  • Full-time
Job description


Modern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. For more information about our company, please visit our website at: www.modernmachinery.com . As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers. Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay. BENEFITS: * Medical, Dental, Vision, and Prescription Insurance * Health Savings Account * 401k/Roth Retirement Savings Plan with Company Match * Participation in Annual Profit-Sharing Plan * Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave) * Gym Membership Reimbursement Program * Family Scholarship Program * Employee Assistance Program * Virtual Mental Health & Tele Medicine Benefit * Company Paid Life Insurance & Disability Benefits * Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision) Modern Machinery is an Equal Opportunity EmployerJob Requirements/Skills: * Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers * Requires a valid driver's license and the ability to maintain an insurable driving record * Provide exceptional customer service * Ability to take the initiative to accomplish work with little supervision * Effectively manage relationships both internally and externally * Good verbal and written communication skills * Ability to exercise integrity, confidentiality, and discretion * Excellent time management and organizational skills * Capable of working with all levels of the organization * Teamwork: cooperate and support others within the Modern Machinery organization Education/Experience: * High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience * Proficient in Microsoft Office products (Outlook, Word, and Excel) Nature/Scope of Job: * Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching. * Must be able to travel on a regular basis to include overnight stays. * Demonstrate Modern Machinery's core values and promote the mission and vision of the company * Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals * Effectively communicate with and establish relationships with assigned customers + Develop sales forecasts and business plans for each customer + Utilize the company's CRM system to track and maintain customer records * Promote growth and increase sales activity for parts and service + Identify new or additional opportunities for aftermarket sales + Sell service programs + Perform and coordinate market and opinion surveys * Provide customers with quotes related to product support + Perform machine inspections and evaluations * Communicate the progress of repair(s) to customer's equipment in the shop * Assist in successfully negotiating and settling customer product support disputes * Execute on short and long-term goals through good management and planning The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

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Product Support Sales Representative (PSSR) • Eugene, US

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