Security Agent

Summary: A Security Agent at The Sagamore Resort is responsible for maintaining a safe, secure, and welcoming environment for guests, team members, and property.
This role requires a professional presence, strong guest service skills, and the ability to respond calmly and effectively to a variety of situations while upholding the resort’s standards of excellence, discretion, and hospitality.

Essential Duties & Responsibilities:

• Provide a visible security presence throughout the resort property, including patrols of buildings, grounds, parking areas, and docks
• Greet and assist guests in a courteous, professional manner while maintaining security awareness
• Monitor and control access to resort facilities as required
• Respond promptly to incidents, emergencies, alarms, and guest or employee concerns
• Complete detailed incident reports, daily logs, and other documentation accurately and in a timely manner
• Enforce resort policies and procedures while maintaining a calm and respectful approach
• Coordinate with resort departments to support special events, VIP arrivals, and large guest functions
• Assist with lost and found procedures and documentation
• Monitor surveillance systems and report suspicious or unsafe activity
• Provide first response assistance when necessary and contact emergency services as appropriate
• Maintain confidentiality and exercise sound judgment at all times

Qualifications

• High school diploma or equivalent required
• NYS Guard Card (preferred)
• Prior security, hospitality, or customer service experience (preferred)
• Strong interpersonal and communication skills
• Ability to remain calm and professional
• Attention to detail and strong observational skills
• Ability to work independently and as part of a team
• Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to patrol large resort grounds, both indoors and outdoors

Job Type: Full-time or Part Time

Compensation: From $18.00 per hour

Benefits:

• Free meals for break period
• Discounts at Opal Collection Resorts
• Spa & Retail Discounts
• 24/7 Fitness Center Access

Full time benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Morning shifts, with nights as needed