Computer Scheduler

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About Indiana Office of Technology:

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Computer Scheduler responds to Tier 1 and a few Tier 2 data center operational functions. Responsibilities included defining, monitoring, and responding to various alerts, alarms, and workloads across a variety of systems, in an enterprise data center. Systems include Windows, Linux, Unix, z/Os, and various network components, using tools such as CA7, Control M Scheduling Processing, CA11, TSO, SDSF, Orion, and others. The candidate will serve on a team that is the central point of command and control for a wide variety of IT systems and application support. This area is staffed 24/7/365. Candidate must be able to work in a fast-paced, and sometimes high-stress environment.

This is an onsite position at the Indiana Government Center in Indianapolis, Indiana.

This position is scheduled for 3rd shift: 12:00 AM to 8:30 AM. Weekends and Holidays are required on a rotating basis.

Salary:

The salary for this position traditionally starts at $40,404.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

Workload Scheduling:

• Evaluate and define job types, definitions, dependencies, triggers, and related details based on customer request and need.
• Define job schedules based on complex scheduling requirements.
• Monitor the execution of the defined workflows and respond to any anomaly according to predefined procedures and policies.
• Document all jobs/tasks to include reason for failure, steps completed to resolve the issue, and any changes that were made to prevent this incident from occurring in the future.
  

Data Center and Network Monitoring and Response:

• Ensures that all security protocols are followed pertaining to data center access.
• Monitors fire-suppression, Cooling, Power and UPS, systems, and reports, responds, and follows-up on any issues that are found.
• Monitors network systems to include Orion console, site notifications, troubleshooting assistance, contacting carriers, triage and escalation, incident lifecycle management, documenting, and reporting.
  

Helpdesk Support:

• Provide Tier1 helpdesk support that includes assessment, incident documentation, troubleshooting, password resets, other documented processes, and escalation for events that are impacting critical systems.
  

System Monitoring:

• Take action for critical alerts that are generated for various distributed systems and respond based on predefined policy and procedures.
• Monitor mainframe systems and maintenance and respond to alerts. These include JCL creation and modifications, completing documented IPL procedures, and following procedures related to starting and stopping various tasks and applications.
  

General:

• Triage and when needed, escalating problems to appropriate support personnel.
• Keep management aware of current or potential problems.
• Operate and monitor various activities and ensure that the agencies we serve can carry out their responsibilities to state constituents.
• Ensure the timely completion of production batch cycles and interface with clients in the scheduling and running of production jobs as needed.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Ability to workload automation/job scheduling concepts.
• Data Center/NOC Operations experience.
• Experience with workload automation/job scheduling concepts.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience at a Data Center/NOC Operations, IT Operations, or equivalent experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.