Admissions Coordinator
Job Summary:
The Groves Rehab and Healthcare Center is seeking a dynamic Admissions Coordinator to join our team! As a key member of our admissions team, you will be responsible for ensuring a smooth transition for new residents, coordinating with our Business Office, and providing exceptional customer service. If you have a passion for healthcare and a strong background in skilled nursing facilities, we encourage you to apply for this exciting opportunity.
Responsibilities:
Collaborate with the Admissions Director to obtain and assess referral information, including complete clinical and financial details.
Coordinate with the Business Office to ensure accurate and complete financial verification prior to admission.
Conduct facility tours and engage families to ensure commitment and satisfaction.
Manage the admission process, explaining policies, ensuring all paperwork is complete, and supporting a smooth transition.
Track and communicate status of pending referrals and upcoming admissions to appropriate staff.
Notify the Marketing Director of any referral source concerns or issues.
Provide exceptional customer service and help orient new residents to the facility.
Support floor staff with resident needs as schedule allows.
Qualifications:
2–3 years of experience in a SNF, subacute, rehab, or healthcare facility required.
Active LPN / RN license required.
Excellent organizational and documentation skills.
Strong telephone and communication skills with the ability to handle referrals and family inquiries.
Knowledge of the managed care industry is a plus.
Customer Service Expectations:
Maintain a professional image through appearance, speech, and conduct.
Resolve concerns in accordance with company standards.
Ensure protection of all resident rights.
Benefits:
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off & holidays
Employee discounts
Opportunity to be part of a supportive and team-driven culture
Schedule:
8-hour shifts
Commute/Relocation:
Must be able to reliably commute or be planning to relocate to Independence, MO before starting work (Required)
If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Apply now to join our growing healthcare company and start making a difference in the lives of our residents!
Admissions Coordinator • Independence, Missouri
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