Billing & Collections Coordinator I

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The pay range for this position is $18.35-$23.85 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables.

KEY RESPONSIBILITIES:

• Ensure order setup accuracy for proper reimbursement.
• Perform daily review of orders for billing.
• Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO).
• Recommend receivables for refund and adjustment or write off.
• Submit appeals as required.
• Perform inquiries to payers on outstanding receivables.
• Initiate resolution of billing holds with order processors.
• Notify department management of account receivable challenges and payer trends.
• Respond to and resolve incoming phone calls and emails from internal and external customers
• Ensure all billing and collections practices follow all company best practices state and federal regulations.
• Assemble and analyze files for audits.
• Attend payer seminars and educational events as assigned.
• Participate in staff meetings.
• Review pertinent industry literature.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School diploma/GED required; Associates degree preferred.
• Minimum one year related experience required.
• Proficiency in Microsoft Office Suite required.
• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Listens well and retains instructions; accepts constructive feedback from supervisor.
• A track record of being consistent with attendance and prompt arrival at work and meetings.
• Understands and is aware of budgets and/or financial goals.
• Plans and organizes effectively to achieve productivity goals.
• Able to use technology to optimize efficiency and effectiveness.
• Ability to perform job with integrity and values consistent with the Numotion Mission.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects
• Ability to read and to understand and carry out written and verbal instructions.
• Must be able to perform bending, twisting, stooping, reaching and lifting moderate to heavy weight material up to 10 lbs.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills


Required Experience