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PrideStaff
Phone Operator/SchedulerPrideStaff • Knoxville, TENNESSEE, US
Phone Operator/Scheduler

Phone Operator/Scheduler

PrideStaff • Knoxville, TENNESSEE, US
15 days ago
Job type
  • Temporary
Job description
Busy Knoxville, Tennessee office is seeking an experienced Phone Operator/Scheduler. Pay: 17.00/hr Benefits: Medical, Dental, Vision

Key responsibilities may include: answering incoming phone calls, managing appointment scheduling within a company system, confirming appointments.
  • Answering phone calls promptly and professionally:
    Greeting callers, identifying their needs, and directing them accordingly.
  • Scheduling appointments:
    Utilizing scheduling software to book appointments based on availability, patient/client needs, and provider schedules.
  • Data entry:
    Accurately inputting patient/client information into the system, including contact details and appointment details.
  • Appointment confirmation:
    Calling patients/clients to confirm upcoming appointments and address any scheduling concerns.
  • Rescheduling appointments:
    Managing cancellations and rescheduling requests due to changes in availability or patient needs.
  • Handling inquiries:
    Answering questions regarding services, billing, insurance, and general practice information.
  • Patient/client communication:
    Providing clear and concise information to callers regarding appointment procedures and expectations.
  • Maintaining records:
    Keeping accurate records of appointments and customer interactions within the scheduling system
Required skills:
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Proficiency with computer systems and scheduling software
  • Attention to detail and accuracy with data entry
  • Ability to multitask and handle high call volumes






Compensation / Pay Rate (Up to): Per Hour

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Phone Operator/Scheduler • Knoxville, TENNESSEE, US

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