Customer Service Representative

KEYNOTE BUSINESS SOLUTIONS is Growing in Jacksonville!

Keynote Business Solutions is immediately hiring motivated and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Jacksonville, FL.

APPLY NOW

As a CSR, you will be the primary point of contact for our clients and customers, assisting with inquiries, resolving issues, and providing exceptional service. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment. This is an onsite position, so the candidate must be able to work from our Jacksonville office.

Key Responsibilities:

• Customer Support: Answer inbound calls, emails, and chat inquiries in a professional, friendly, and efficient manner.
• Problem Resolution: Address customer concerns or issues promptly, aiming for first-contact resolution whenever possible.
• Product/Service Knowledge: Maintain up-to-date knowledge of our products, services, and policies to provide accurate information to customers.
• Data Entry: Accurately input customer information and feedback into the company database and CRM system.
• Follow-up: Ensure follow-up with customers to ensure satisfaction and resolve any outstanding issues.
• Collaboration: Work closely with other departments, such as sales, technical support, and billing, to ensure seamless customer experiences.
• Compliance: Adhere to company policies, industry standards, and privacy regulations when interacting with customers.

Working Conditions:

Location: Onsite in Jacksonville, FL.

Schedule: Full-time w/ shifts to be determined (Monday- Friday w/ occasional weekends if required)

Environment: Fast-paced, customer-focused office setting

WHY WORK WITH US?

• Competitive hourly wage w/ opportunities for performance-based incentives!
• Comprehensive benefits package (health, dental, vision, paid time off)
• Positive and collaborative work environment
• Training and development programs to support your professional growth
• Multiple Career Advancement Opportunities
• AND MORE!

Customer Service Representative Qualifications:

• No experience needed—we are willing to train the right candidate!
• High School Diploma or equivalent (associate or bachelor’s degree preferred, BUT NOT REQUIRED)
• Strong verbal & written communication skills
• Ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail
• Excellent problem-solving skills & ability to stay calm under pressure
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Comfortability using CRM systems (experience preferred BUT NOT REQUIRED)
• Ability to work effectively both independently & as part of a team

Keynote Business Solutions is a client-focused Company tailoring service to specifically meet each client's result-oriented goals, ensuring optimum performance by our experts, and continually developing talents. What we bring to the table is Intelligent & Controlled Growth paired with friendly management and support of a Tough and Extremely Competitive Business Model. We are based out of Houston, TX but we cater to clients nationwide.

Join the KEYNOTE BUSINESS SOLUTIONS Team TODAY!