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ICONMA
Rider OperationsICONMA • Foster City, CA
Rider Operations

Rider Operations

ICONMA • Foster City, CA
30+ days ago
Job type
  • Full-time
Job description

Our Client, an AV Manufacturing company, is looking for a Rider Operations for their Foster City, CA location.

Responsibilities:

  • Provide live rider support before, during and after missions through a variety of support channels
  • Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated
  • Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions
  • Assist with testing and data collection to evolve processes and tools to support observed customer needs
  • Uphold a safety-centric, inclusive, and open-communication culture

Requirements:
  • + years of experience in customer service, retail, or another customer-facing role
  • Experience working in a cross-functional team
  • Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
  • Excellent computer skills and problem-solving ability
  • Proven ability to adapt and drive progress against goals in ambiguous, changing environments
  • Proactive mindset and resourcefulness
  • Positive attitude with a growth mindset
  • Experience in high-stress situations, including knowledge of de-escalation techniques
  • Proficiency in various customer support and collaboration tools
  • Basic QA testing experience

Why Should You Apply?
  • Excellent growth and advancement opportunities
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Rider Operations • Foster City, CA

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