Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
· Greet/meet potential members, providing a great customer experience.
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Customer Service Representative Nights and Weekend • Sioux Falls, SD, US
Customer Service Representative.Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and gue... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Custom... Show more
A career is a journey - take yours further with United! Currently seeking Customer Service Representative positions to: Ensure every customer interaction a positive one; Remain calm, cool and colle... Show more
Location 1 Enterprise St, Harrisburg, SD, 57032, United States. Show more
As a Truck Driver in the Army National Guard, you are the backbone of military support.By transporting cargo and supplies, you’ll play an integral role in keeping the Guard moving forward.In this r... Show more
Guest Service RepresentativeCome join our established award winning team! As a Guest Service Representative, you are the first and last impression on our guests.You are responsible for check-in, ch... Show more
KAG Specialty Products is currently hiring Company Truck Drivers in your area! Join KAG today to take advantage of great pay, weekly hometime, competitive benefits packages, supportive terminal man... Show more
Work Address: 611 East 2nd Avenue, Flandreau, South Dakota, 57028, United States.Days of Week: Sun, Mon, Tue, Wed, Thu, Fri, Sat.Start/End Time: 6:30 AM - 3:00 PM.Shift: 5x8/DAYS (6:30A-3P, EOW, EO... Show more
Good Samaritan Society - 1022 North Dakota Street - Responsibilities: Provide resident-centered nursing care and daily living assistance to residents; Assist with activities of daily living includi... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The job summary should give candidates a general idea of expectations for the position and a high level summary of the role.Be sure to provide an exact job location so candidates know where the pos... Show more
To plan and carry out all sales activities on assigned accounts or areas.Responsible for ensuring customer satisfaction and managing quality of product and service delivery.Develop relationships wi... Show more
As one of the largest not-for-profit health systems in the United States, Sanford Health is always looking to innovate and grow.Grow with us by joining our team of over 18,000 nurses.Our workplace ... Show more
Goodwill is hiring for various positions including retail associates, donation center attendants, and job coaches.Competitive wages with comprehensive benefits and employee discounts.Opportunities ... Show more
Licensed Practical / Licensed Vocational Nurse (LPN / LVN) | Long-Term Care.NIGHTS (6P-6:30A), Length: 13 weeks. Show more
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.This position will also assume shift ... Show more
Store Counter Sales Representative.Are you passionate about cars and customer service? Do you have experience in the automotive industry or a strong interest in auto parts and repair? If so, Auto V... Show more
Love patient interaction but don't want a full-time commitment? Join Orthopedic Institute as a part time Patient Service Representative working every Friday from 8:30 AM to 7:00 PM, with the opport... Show more
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a... Show more
