Talent.com
The Park at 14th
Guest Relations ManagerThe Park at 14th • Washington, Dist. of Columbia, United States
Guest Relations Manager

Guest Relations Manager

The Park at 14th • Washington, Dist. of Columbia, United States
12 days ago
Job type
  • Full-time
Job description

Guest Relations Manager (Onsite – Washington, DC)

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary:

We are seeking an exceptional individual to join our team as a Guest Relations Manager. As a Guest Relations Manager, you will be responsible for providing a premium level of service and personalized attention to our esteemed guests. You will ensure that their needs are met and that they have a memorable and enjoyable experience. This position requires excellent interpersonal skills, attention to detail, and the ability to deliver outstanding service in a high-end hospitality environment.

Responsibilities:

  • Serve as the primary point of contact for our guests, providing personalized and attentive service throughout their visit.
  • Greet guests upon arrival, ensuring a warm and friendly welcome.
  • Escort guests to their respective areas, such as seating area, private dining room, or bottle service table.
  • Anticipate guests' needs and preferences, providing personalized recommendations and assistance throughout their visit.
  • Coordinate with various departments and managers to ensure seamless guest experiences.
  • Arrange and oversee special requests, such as private events or access to exclusive amenities or services.
  • Maintain a comprehensive knowledge of the establishment's offerings, including menu items, entertainment options, and any special promotions.
  • Foster strong relationships with new and existing guests, remembering their preferences and building loyalty.
  • Create and maintain a comprehensive list of guest information, including preferences, allergies, special occasions, and any other relevant details.
  • Proactively communicate with guests before, during, and after their visits to ensure their satisfaction and address any concerns.
  • Ensure that all areas are meticulously prepared and presented, paying attention to every detail to create a luxurious and welcoming ambiance.
  • Provide exceptional customer service, promptly addressing any issues or complaints that may arise.
  • Collaborate with the team to share and implement best practices to continuously improve the guest experience.

Qualifications:

  • Excellent communication and interpersonal skills with the ability to build rapport and maintain professional relationships with guests.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong organizational and multitasking abilities.
  • Impeccable appearance and demeanor.
  • Adept at handling confidential and sensitive information with discretion.
  • High level of attentiveness, responsiveness, and excellent attention to detail.
  • Strong conflict resolution and problem-solving skills.
  • Ability to work well under pressure and maintain composure in high-stress situations.
  • Ability to work evenings, weekends, and holidays is required.
  • Proficient in using reservation and guest management systems is a plus.
  • Previous experience in a high-end hospitality role is not required and also a plus!
Create a job alert for this search

Guest Relations Manager • Washington, Dist. of Columbia, United States

Similar jobs

Sales Manager

HEI Hotels and ResortsRockville, MD, United States
Full-time

EVEN Hotel Rockville-Washington D.EVEN Hotel Rockville-Washington D.Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.Baltimore, Gaithersburg, and Glenmont.... Show more

 • Promoted

Manager on Duty

SofiveColumbia, MD, United States
Full-time

Sofive Soccer Centers is a rapidly growing business that is developing soccer centers modern sport complexes with small-sided soccer fields.The Manager on Duty is responsible for overseeing the da... Show more

 • Promoted

Sales Manager

La-Z-BoyWaldorf, MD, United States
Full-time

Sales Manager La-Z-Boy Furniture Galleries.Now hiring: Sales Manager La-Z-Boy Furniture Galleries Location: Waldorf, MD Compensation: Base + unlimited commission La-Z-Boy isn't just comfort anymo... Show more

 • Promoted

Guest Services Manager

International Spy MuseumWashington, DC, United States
Full-time

The Guest Services (GS) Manager serves as a key part of the Guest Services Management Team.This role is ideal for a people focused manager and operational problem-solver who does well in a fast pac... Show more

 • Promoted

Guest Services Manager

Evolution Parking & Guest ServicesWashington, DC, United States
Full-time

The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standar... Show more

 • Promoted

Casino Beverage Manager - MGM National Harbor

MGM Resorts InternationalOxon Hill, MD, United States
Full-time

The SHOW comes alive at MGM Resorts International.Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being ... Show more

 • Promoted

Food & Beverage Manager

Columbia Country ClubChevy Chase, MD, United States
Full-time

Position Summary: The Food & Beverage Manager reports directly to the Assistant Clubhouse Manager and is responsible for overseeing the daily operations of all dining outlets.This role ensures the ... Show more

 • Promoted

Relationship Manager, 3(16) Fiduciary Services, (TFG)

Strongpoint PartnersWashington, DC, United States
Full-time

Relationship Manager, 3(16) Fiduciary Services, The Finway Group.The Finway Group, a Strongpoint Partners company, is seeking an experienced Relationship Manager to join our growing 3(16) Fiduciary... Show more

 • Promoted

Guest Service Manager

TradeJobsWorkforce22227 Arlington, VA, US
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

The Melrose Georgetown Hotel Sales Manager

Remington HospitalityWashington, DC, United States
Full-time

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales effo... Show more

 • Promoted

Renewals Manager

Common RoomWashington, DC, United States
Full-time

As Common Room continues to scale, managing renewals across our Growth customer segmentour largest and highest-volume segmentis critical to maintaining strong retention and predictable revenue.The ... Show more

 • Promoted

Senior Assistant Store Manager

Spencer Gifts - Spirit HalloweenColumbia, MD, US
Full-time

Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employe... Show more

 • Promoted

Sales Manager

DHS BrandCollege Park, MD, United States
Full-time

Location: Cambria College Park Department: Sales & Marketing Reports to: Director of Sales & Marketing Status: Full-Time Salary Range: $53,000 - $60,000 annually (experience-based compensation).The... Show more

 • Promoted

Business Development Manager Travel, Leisure & Retail Growth

Kodak AlarisWashington, DC, United States
Full-time

Business Development Manager Travel, Leisure & Retail Growth.Kodak Alaris is a global technology company delivering innovative solutions in imaging and information management.As a Business Develop... Show more

 • Promoted

Guest Relations Manager

The Park at 14thWashington, DC, United States
Full-time

Guest Relations Manager (Onsite Washington, DC).The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere.We are committed to ... Show more

 • Promoted

Guest Experiences Manager

FairmontWashington, DC, United States
Full-time

Job DescriptionWe invite you to join the world of luxury hospitality at Fairmont Washington D.Reporting to the Director of Front Office, the Guest Experience Manager oversees the Concierge and Roya... Show more

 • Promoted

Senior Sales Manager - Hotel Washington

SchulteWashington, DC, United States
Full-time

Schulte Hospitality Group is seeking a dynamic, service-oriented Senior Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture.Our mission is to exude... Show more

 • Promoted

Guest Service Manager (Manager on Duty)

TroonWashington, DC, United States
Part-time

Part-Time Guest Services Manager (Manager on Duty).East Potomac Golf Course, located in Washington, DC, is pleased to announce an excellent career opportunity for a Part-Time Guest Services Manager... Show more

 • Promoted

General Manager Club Pilates

Xponential FitnessWaldorf, MD, United States
Full-time

Club Pilates is looking for amazing talent to join our team and seeking a motivated General Manager to lead our studio to success! This position will be based in the Waldorf, MD area.The General Ma... Show more

 • Promoted

Client Relations Manager

Hire HangarColumbia, MD, United States
Full-time

Client Relations Manager (Brand & Narrative Analytics).Join Hire Hangar and work with fast-growing global companies while building a long-term career.Location: Columbia, Maryland (On-Site) Time Zon... Show more