IT Technician

Job Title: IT Technician

Job Type: Contract, 12 months contract

Location: New Orleans, LA, USA, 70112

100% Onsite role

Pay Rate: $25 - $28/Hour

Job Description:

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Troubleshoot user accounts
• Understanding of SCCM, VPN, Azure, O365, Windows 10 & 11