Maintenance Coordinator

Second Avenue is recruiting a talented individual with relevant experience in Institutional Single-Family Rentals including experience in Repairs, Turns and Maintenance for its Tampa, FL location.

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.

We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - www.secondavenue.com.

Job Summary

The R&M Specialist is a position focused on managing work order intake and making certain work orders are dispatched in accordance with the priority assigned. Position will also work in assisting the Field Service Manager on reviewing quality control intakes submitted by field personnel on recently completed renovations and turns. R&M Specialists are key resources to the PM team and will help de-escalate work order issues with residents, making certain that they are kept aware of dispatch status and the nature of the repairs being completed at the property. The specialist is also a key resource in reviewing inspection reports from completed renovations and turns making certain that any corrections are completed. RTM Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques.

Duties and Responsibilities

• Intake work orders, vetting them for appropriateness and working with residents to trouble- shoot issues prior to dispatching.
• Review work orders to make certain they are dispatched in a timely basis and in accordance with the priority assigned to the situation being addressed.
• Make certain that work order proposals are submitted in a timely basis and that the proposals are fully addressing defined issue at the property, also requesting additional proposals as necessary and appropriate.
• Review move-in inspections and create appropriate work orders to correct items that are not “as is”.
• Review submitted inspection reports from renovations and turns and making certain that reported QC issues are completed fully and in a timely basis.
• Preview work order proposal over approval limits, making certain that all components are included and that SOW is complete and appropriate for issue being addressed and then present to manager for review and approval.
• On “as needed” basis, conduct QC inspections of ready inventory in market and submit necessary reports.
• Provide customer excellent service support/resident interaction.
• Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.
• Assist in oversight of maintenance/turnkey operations.

Qualifications

• Attention to detail and ability to make effective schedule in accordance with priorities for that day, week, month.
• Ability to work with various technology platforms and to take appropriate action.
• Knowledge of Repairs & Maintenance, Renovations, and Turnkey operations.
• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating software.
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Strong time-management skills.
• Ability to multi-task.
• Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability to set, manage and meet goals and deadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Education and Experience

• Minimum high school graduate required.
• 2+ years of experience in residential property management.
• 2+ years of experience in maintenance and work order management or construction experience.

Job Competencies

• Sense of urgency and desire to render excellent customer service.
• Ability to provide creative solutions to residents and vendors.
• Ability to de-escalate tense customer service situations.
• Solid ability to manage processes and to effectively review reports and images and take appropriate action relative to findings.
• Ability to organize work load, to prioritize activities and follow-up appropriately.
• Attention to detail and ability to communicate findings clearly in both writing and photographically.

Full-time, Salaried Non–Exempt

Benefits

Paid Holidays, Paid Time Off, Short-Term Disability, Medical, Vision and Dental Insurance, 401K

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

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