Major wholesale distributor in Albuquerque seeks Accounts Receivable Clerk/Receptionist who posts customer payments by verifying invoice coding; verifying transactions; scheduling disbursements; obtaining authorization of payments; evaluating and approving account investigations; resolving special cases; authorizing stop-payments; coordinating daily receiving reporting; following internal accounting controls. POSITION OVERVIEW-Responsible for entering customer payments into Sapphire, researching and reconciling discrepancies and credits on the customer account.-Also responsible for updating and maintaining all aspects of their customer account portfolio - contact information, notes on account status, courtesy calls and handling customer requests.-Work closely with sales and various departments to keep accurate notes on customer account status for delivery information and account payment status.-Answering phones, greeting guests, filing, email communication-Responsible for a high volume of customer accounts. GENERAL ACCOUNTABILITIES -Perform collection procedures as outlined in SOPs-Escalate to supervisor as needed-Follow up and review accounts for compliance with Nevada credit law and SOPs notes, courtesy calls, etc.-Cash application through various payment methods checks/cash, EFT, Online Bill Pay, Drivers, NSFs and notify customer/sales of term changes-Monthly statement distribution Work with sales and other departments to handle disputes on accounts-Able to work independently without supervision-Maintain an Account Portfolio of 1,000 accounts with accurate notes and terms for customers-Ensure that customer service is held to the highest standard, maintaining good working relationship-Ensure that customer accounts are reconciled and kept up to date with attention to detail and accuracy-Ensure that customer questions are answered timely-Accurately and effectively handle large volumes of orders and calls.-Ensure that customer service is held to the highest standard, maintaining good working relationship with outside and inside contacts-Responsible for problem solving with a positive and professional demeanor-Able to work under time pressure and maintain/produce accurate customer records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
Accounts Receivable Clerk/Receptionist • Albuquerque, NM, US
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