Talent.com
Ironwear
Customer Experience CoordinatorIronwear • Deer Park, TX, US
No longer accepting applications
Customer Experience Coordinator

Customer Experience Coordinator

Ironwear • Deer Park, TX, US
28 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.

Responsibilities:

  • Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
  • Evaluate and write up incoming orders and present them to the Processing Department.
  • Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
  • Have a basic understanding of company product knowledge to properly address customer questions and concerns.
  • Offer customers alternative products or additional products to boost sales and provide first-class customer service.
  • Provide customer outreach when necessary to relay and evaluate any pending issues.
  • Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
  • Communicate with account managers to address any customer concerns.
  • Process all paperwork for customer orders/RMAs/backorders etc.
  • Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
  • Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Requirements

Required Skills/Abilities:

  • Superior verbal and written communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to multi-task in a demanding environment
  • Organized and meticulous.
  • Strong interpersonal skills.
  • CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

  • High school degree or GED required.
  • A minimum of two year’s related experience

Benefits

  • Health Care (Medical, Dental & Vision)
  • 401(k) Plan with Company Match
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Convenient Location with Free Parking
  • Company Provided Beverages and Snacks
  • Dog Friendly Work Atmosphere
  • Company Gatherings and Events
Create a job alert for this search

Customer Experience Coordinator • Deer Park, TX, US

Similar jobs

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1La Porte, Texas
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Coordinator

TradeJobsWorkforce77062 Houston, TX, US
Full-time +1

Key Job Functions: Processes all store shipments and administers recall.Ensures maintenance and housekeeping of stockroom.Job Duties: Maintains a neat, organized and well-stocked back room.Compli... Show more

 • Promoted

Remote Work – Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaChannelview, Texas, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

American Airlines Operations Coordinator

TradeJobsWorkforce77289 Houston, TX, US
Full-time

We have an opening for a talented American Airlines Operations Coordinator to adapt to shifting priorities and business needs, provide excellent service to customers and team members, and manage da... Show more

 • Promoted

Remote Online Product Support - No Experience

GLOCPAChannelview, Texas
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Client Relations Coordinator

TradeJobsWorkforce77059 Houston, TX, US
Remote
Full-time

As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, ... Show more

 • Promoted

Logistics Coordinator

TradeJobsWorkforce77062 Houston, TX, US
Full-time

Logistic Coordinator Job Duties: Drives a culture of "Do It Safe, Do It Right the First Time" with act... Show more

 • Promoted

Customer Experience Coordinator

USA JobsDeer Park, TX, United States
Full-time

Customer Experience CoordinatorIronwear is an established and growing safety solution provider.For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE... Show more

 • Promoted

Customer Relations Coordinator

TradeJobsWorkforce77259 Houston, TX, US
Full-time

As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to pr... Show more

 • Promoted

Data Entry Product Support - No Experience

GLOCPALeague City, Texas
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausLeague City, TX, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Online Customer Experience Specialist

TradeJobsWorkforce77058 Houston, TX, US
Full-time

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone... Show more

 • Promoted

FedEx Operations Coordinator

TradeJobsWorkforce77058 Houston, TX, US
Full-time

We have an opening for a talented FedEx Operations Coordinator to perform daily responsibilities with dedication.Stay adaptable in a dynamic, fast-paced environment.Stay adaptable in a dynamic, fas... Show more

 • Promoted

Aldi Logistics Coordinator

TradeJobsWorkforce77289 Houston, TX, US
Full-time

We have an opening for a talented Aldi Logistics Coordinator to respond promptly to inquiries and resolve basic issues, gain knowledge of company offerings to better serve clients, and coordinate t... Show more

 • Promoted

British Airways Logistics Coordinator

TradeJobsWorkforce77258 Houston, TX, US
Full-time

We have an opening for a talented British Airways Logistics Coordinator to adapt to shifting priorities and business needs, respond promptly to inquiries and resolve basic issues, and assist with o... Show more

 • Promoted

Recruiting Coordinator

TradeJobsWorkforce77259 Houston, TX, US
Full-time

Recruiting Coordinator Job Duties: Conducts employment related research and assists recruitment team with e... Show more

 • Promoted

Patient Care Coordinator

TradeJobsWorkForce77289 Houston, TX, US
Full-time

Patient Care Coordinator: Understands automobiles by studying characteristics, capabilities... Show more

 • Promoted

Online Product Support- Work From Home - No Experience

GL1League City, Texas
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Data Entry Product Support - $45 per hour - No Experience

GL Inc.Channelview, Texas
$45.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Grocery Inventory Coordinator

TradeJobsWorkforce77289 Houston, TX, US
Full-time

As a Grocery Inventory Coordinator, you will be responsible for supporting store operations and assisting customers, including: stock shelves and maintain product displays.Duties and responsibiliti... Show more