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Penner Property Management
Customer Service SpecialistPenner Property Management • Independence, MO, US
Customer Service Specialist

Customer Service Specialist

Penner Property Management • Independence, MO, US
30+ days ago
Salary
$21.00 hourly
Job type
  • Full-time
Job description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in customer service and preferably in a maintenance department, dispatch, and follow-up.


Skills required are exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation:

$21 hourly


Responsibilities:

  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Maintain customer accounts and update with new account information as needed
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Assist residents with day-to-day maintenance, repairs, and inquiries
  • Document and report maintenance issues in detail, ensuring accurate information is provided to vendors
  • Dispatch maintenance requests to appropriate vendors and track progress
  • Conduct systematic and routine follow-ups on open work orders to ensure timely resolution
  • Perform property walk-throughs to identify maintenance needs and enhance overall property condition
  • Process move-in check-in sheets and ensure all necessary repairs are completed before new residents arrive
  • Continuously seek and evaluate potential new vendors to expand our vendor list and improve service quality


Qualifications:

  • Strong knowledge of customer interface and interaction
  • Excellent active listening, interpersonal, and communication skills
  • High school diploma or equivalent
  • Previous experience in maintenance coordination preferred
  • Strong organizational and communication skills
  • Ability to work independently and manage multiple tasks effectively
  • Proficiency in using Microsoft Office
  • A proactive attitude and a commitment to customer service and company growth


About Company

At Penner Property Management, we believe in showing up, working hard, and putting people first. Every team member plays a role in creating a welcoming environment for our residents and a supportive environment for each other. When you join our team, you’ll be part of a company that values dedication, accountability, and a culture of care. Where hard work is recognized and helping people is at the heart of everything we do.

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