Customer Support Representative

Customer Support Representative
Shift/Hours: Monday – Friday (First Shift: 8:00 AM – 5:00 PM)
Pay Range: $16.00 – $17.00 / hour
Location: Fort Myers, FL

Customer Support Representative Responsibilities & Requirements:

• Professionally answer inbound calls from customers in a high-volume call center environment.
• Demonstrate deep product and service knowledge to assist customers accurately and efficiently.
• Listen attentively to resolve customer concerns, complaints, and billing or service inquiries.
• Research accurate solutions using internal databases, software, and company resources.
• Document call details, account updates, and customer interactions clearly in the CRM system.
• Strong effective written and verbal communication skills required.
• Strong computer skills, including fast/accurate typing and navigation across multiple screens.

Customer Support Representative skills:

• Excellent communication skills
• Strong organizational abilities
• Proficiency in Microsoft Office and CRM softwares
• Multitasking and prioritization skills
• Professional phone etiquette
• Reliable and punctual
• Friendly, team-player attitude
• Problem-solving abilities under pressure

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Company Overview:
Work with a Staffing Firm that works for you! PrideStaff can offer you a wide-range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.

Check out what some people have to say about working with PrideStaff: Click HERE!

Compensation / Pay Rate (Up to): $16.00 - $17.00 Per Hour