Front Desk Supervisor

Job Description: Front Desk Supervisor
Position: Front Desk Supervisor
Payrate: $17.50
Shift: 4day work week: 2days (6am - 2pm) 2days (2pm - 10pm)
Reports to: [Hotel Manager/Assistant Manager]
Summary:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and maintaining a high level of service. This role requires strong leadership, communication, and problem-solving skills, as well as a thorough understanding of hotel operations.
Responsibilities:

• Supervise Front Desk Agents:
• Train and mentor new Front Desk Agents.
• Schedule and assign shifts to Front Desk Agents.
• Monitor employee performance and provide feedback and coaching.
• Address employee concerns and resolve any issues promptly.
• Guest Service:
• Ensure prompt and courteous service to all guests.
• Handle guest inquiries, requests, and complaints effectively and efficiently.
• Resolve guest issues promptly and professionally, escalating to management when necessary.
• Actively seek opportunities to exceed guest expectations.
• Operations Management:
• Oversee daily front desk operations, including check-in, check-out, and guest registration.
• Monitor and manage reservations, ensuring accuracy and availability.
• Assist with room assignments and ensure guest satisfaction with room accommodations.
• Handle cash transactions accurately and efficiently, ensuring compliance with hotel policies and procedures.
• Team Leadership:
• Motivate and inspire the front desk team to provide exceptional service.
• Foster a positive and collaborative work environment.
• Communicate effectively with all hotel departments.
• Administrative Duties:
• Prepare daily reports and maintain accurate records.
• Assist with inventory control and other administrative tasks as needed.
• Ensure compliance with all hotel policies and procedures.
• Security and Safety:
• Maintain a safe and secure environment for guests and employees.
• Be knowledgeable about emergency procedures and be prepared to assist during incidents.
• Adhere to all safety and security protocols.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift and carry items up to 25 lbs as needed.

Skills and Qualifications:

• Education: High school diploma or equivalent; Associate's or Bachelor's degree in Hospitality Management preferred.
• Experience: Minimum [Number] years of experience as a Front Desk Agent or in a similar role.
• Proven supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Proficiency in using property management systems (e.g., Opera, FOSSE).
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent organizational and time-management skills.
• Knowledge of basic computer skills and software applications.