Customer Service Representative - State Farm Agent Team Member
- Full-time
Benefits:
- Health Reimbursement Account (HRA)
- Supplemental Health (100% employer paid)
- Group Life Insurance Benefits (100% employer paid)
- Monday - Friday hours with major holidays off
- Growth potential/Opportunity for advancement within the agency
- 401(k) matching
- Paid time off
- Wellness resources
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Position Overview
Are you outgoing and customer-focused? As a member of our client experience team, you will be a part of Springfield's #1 community voted insurance agency as well as voted a top employer in the Springfield area! Attention to detail, customer service skills, and a desire to help people would make you an ideal fit. We expect exceptional client experiences that reinforce the growth of our successful agency. This position is many times the first voice and the first face our clients hear and see. Enjoy a stable, full-time Monday-Friday schedule with opportunities to grow, advance and earn additional income through commissions and bonus.
Responsibilities
- Be the primary answer on incoming calls and be able to screen & transfer calls appropriately.
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, identify customer needs, and market appropriate products and services.
- Schedule appointments daily/weekly and meet goals & expectations in regard to appointment setting.
- Handle escalated customer complaints and issues.
- Be extremely diligent in notating accounts and conversations as they occur.
We'll need you to bring
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- Be People-oriented and extremely detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
There are also commission and bonus opportunities to increase base salary as well! Note that this is 100% in-office.