Talent.com
Planar Systems
Technical Support AgentPlanar Systems • Hillsboro, OR, US
No longer accepting applications
Technical Support Agent

Technical Support Agent

Planar Systems • Hillsboro, OR, US
21 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you ready to put your skills to work in a dynamic and growing company? Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases? Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

This position is located in Hillsboro, Oregon. May consider internal applicants that live outside of the Portland, Metro area.

What you'll do:

  • Respond effectively and promptly to customer service requests received via telephone & email.
  • Work with other departments in the company to streamline support for customers
  • Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
  • Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
  • Provide effective resolution on all service requests and close the loop with customers in a timely manner.
  • Identify and escalate failure trends to appropriate individuals.
  • Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
  • Maintain acceptable standards of office conduct
  • Maintain acceptable standards of customer communication
  • Demonstrate ability to come to work with both timely and regular attendance
  • Demonstrate ability to handle stress effectively

Requirements

What you'll bring:

  • 2+ years Computer Experience (hardware) –assembling & troubleshooting
  • HS diploma or GED required
  • Some higher educational/technical vocational training or equivalent work experience desired
  • Knowledge of display hardware integration preferred
  • Minimum 6-12 months customer service experience preferred
  • Must be able and willing to travel occasionally up to 20% for product training, product knowledge growth, assist with technical challenges, and provide installation support when needed.

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Physical ability to use computer hardware/software required
  • Some lifting (up to 30 lbs.). Long hours on computer keyboard. Prolonged periods of standing and/or walking.

Benefits

All benefits start on first day of employment!

  • 75% employer-paid medical for employee. Family coverage also included.
  • 100% employer paid dental, and vision for employee and dependents
  • 100% employer paid long-term, short-term disability, and life insurance policy
  • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
  • 10 paid holidays
  • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)

EEOC Statement:

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Create a job alert for this search

Technical Support Agent • Hillsboro, OR, US

Similar jobs

Help Create Families & Earn up to $115,000 as a Surrogate!

Giving Tree SurrogacyLongview, WA, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Help Create a Family — Become a Surrogate with Roots

Roots SurrogacyRainier, OR, US
Full-time

There are families out there who would give anything to hold their baby — and you could be the reason they do.At Roots Surrogacy, we work with incredible women who feel called to do something meani... Show more

 • Promoted

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiLongview, WA, US
Remote
Full-time

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more

 • Promoted

Agent

PinkertonHillsboro, OR, United States
Full-time

At Pinkerton, the mission is to protect our clients.To do this, we provide enterprise risk management services and programs specifically designed for each client.Pinkerton employees are one of our ... Show more

 • Promoted

Insurance Servicing Agent II

First Technology Federal Credit UnionHillsboro, OR, US
$60,348.00 yearly
Full-time

The Insurance Service Agent II proactively contacts members to improve policy retention and services existing insurance policies, processing and following up on requested changes and updates.Here’s... Show more

Paramedic Support Agent (On-Call) - Remote (Must reside in Portland Metro Area or SW Washington) -

Kaiser PermanenteHillsboro, OR, United States
Remote
Full-time

Must reside in Oregon or SW Washington at time of applicationJob Summary :This position is represented by the OFN Technical bargaining unit.Functions as the primary coordinator for patient transfer... Show more

 • Promoted

Technical Assistance Manager

Solopower Systems, Inc.Sherwood, OR, United States
Full-time +1

Manufactured Housing and Cooperative Development Center (MHCDC) Technical Assistance Manager.This position is classified as Exempt, Permanent and Full-Time, and reports to the Manufactured Housing ... Show more

 • Promoted

Staff Technical Sourcing Engineer (TSE), Electrical

Thermo FisherHillsboro, OR, United States
Full-time

Staff Technical Sourcing Engineer (TSE).The Staff Technical Sourcing Engineer (TSE) plays a pivotal role in our Global Value Assurance Organization.You will determine strategies for cost savings, c... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausKelso, WA, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Lead Direct Support Professional IDD Services Adult group homes

AbleLightHillsboro, OR, United States
Full-time

At AbleLight, people are the heart of everything we do.Our mission, vision and values reflect a commitment to people with intellectual and developmental disabilities.As an organization, we are alig... Show more

 • Promoted

Client Support Associate

Jackson HewittCornelius, OR, United States
Full-time

Jackson Hewitt - JobID:100-168291317 Customer Service Representative As a Client Support Associate at Jackson Hewitt, you'll:Be the friendly face for all those who visit the offices, ensuring excep... Show more

 • Promoted

Work From Home Survey Taker – Get Paid Up to $25 Per Survey

Earn HausLongview, WA, US
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

Patient Team Support (CNA) - ICU

Peace HealthLongview, WA, United States
Full-time

PeaceHealth is seeking a Patient Team Support (CNA) - ICU for a Part Time, 0.The salary range for this job opening at PeaceHealth is $24.The hiring rate is dependent upon several factors, including... Show more

 • Promoted

Technical Engagement Manager - Optical Films and CD

KLAHillsboro, OR, United States
Full-time

KLA Technical Leadership Opportunity.KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using... Show more

 • Promoted

Direct Support Professional-Espaol

Premier Community Supports, LLC.Rainier, OR, United States

Direct Support Professional (DSP).Premier Community Supports contrata Profesionales de Apoyo Directo (DSPs) que brindan atencin de alta calidad centrada en la persona a Individuos con Discapacidade... Show more

 • Promoted

Technical Product Owner

BizTek PeopleHillsboro, OR, United States
Full-time

Seeking a Technical Product Owner Ability to drive rapid solution prototyping and execute proof of concepts This person will be responsible for bringing the point of view of the business and key us... Show more

 • Promoted

Ethernet Customer Program Manager

Intel CorporationHillsboro, OR, United States
Full-time

Senior Technical Program Manager.This role applies deep knowledge of one or more engineering domains to influence clients and stakeholders in achieving the strategic objectives of engineering proje... Show more

 • Promoted

Chief of Staff to the Managing Director Intel Customer Support

Applied MaterialsHillsboro, OR, United States
Full-time

Chief Of Staff To Managing Director Intel Account.The Chief of Staff (CoS) to the Managing Director is a trusted advisor, execution leader, and responsible for driving end-to-end governance, execu... Show more

 • Promoted

Technical Account Manager

Nova Ltd.Hillsboro, OR, United States
Full-time

Hi There! Looks Like You Got Lost. Show more

 • Promoted

Aviation Operations & Support

US NavyLongview, WA, US
Full-time

Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more