The shift lead position is the first step an hourly team member takes towards becoming a manager. One may not always be leading a shift, but as a certified shift leader, the individual will be expected to always be thinking like shift leader. The individual has been chosen for this position based on their leadership qualities as well as the skills they have shown management on a daily basis. Successful shift leading will directly lead to be eligible to become a manager within the THG organization.
Purpose of Position:
Supports the Management team while ensuring all team members perform to the highest standards – 100% performance, 100% of the time at 100% volume of the business
Assists the Management team with inventory control, food quality, controllable costs and financial results
Shift leaders are accountable for every guest’s complete satisfaction in their dining experience by empowering team members to react positively and by being hospitality focused FIRST in every instance - while maintaining a constant presence on the floor
Responsibilities:
Enriches each Guest’s experience by effectively building relationships while on the floor
Oversees the entire operations of the restaurant while leading the shift
Confidently handles guest’s complaints and service issues with grace and focus… finds solutions
Works on increasing sales… in-store, delivery and catering
Shares responsibilities with fellow managers to follow and complete all manager checklists
Shares all office administration duties (cash handling, loss prevention, audits, etc…)
Able to operate all Revel POS functions and troubleshoot when needed
Monitors restaurant equipment and ensures it is kept in good repair
Manages labor in store to ensure hourly labor is within parameters to meet budget
Monitors food waste and inventory… resolves ALL food quality issues
Directs and follows up with team members to ensure that daily checklists are being completed
Follows Manager Travel Path
Leads team in maintaining the highest cleanliness and organization standards
Utilizes development journals to OWN the training, cross-training, and development of the team
Challenges themselves to becoming better everyday
Partners with Managers to recruit, interview, hire and retain a team of top performers
Helps lead the entire team to excel at hospitality, productivity and performance
Requirements:
Ability to work when needed to support the managers, the team and the brand
Attendance is key; the store must open on time and close when scheduled – when you are scheduled to do either, you will be required to be in store as any other manager
Maintain confidentiality to and with your Management team; what is talked about within your Management team must be in complete confidentiality
Expected to reach the MIT binder, train based on its standards and be certified in all positions in the store; this includes the team member handbook and shift running
Positive, honest, patient and encouraging demeanor
Reads and communicates effectively in English in both verbal and written communications
Energetic, super friendly and a proactive team player
Able to work and manage the team in a fast-paced environment
Proficiency at all levels, including recipe knowledge, service standards, sanitation practices, FOH and BOH management functions
Ability to lift, bend, stoop, walk and perform other physical tasks for hours
Shift Leader • Boston, Massachusetts, United States
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