Overview Stewart & Stevenson a Now Hiring a Service Advisor at 1631 Chalk Hill Road Dallas, TX 75212 . Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments. Responsibilities * Serve as primary point of contact for all customers from initiation through completion of the service job. * Communicate status of service job to customer, including description, status, and cost of work being performed. * Assign service jobs to Technicians and oversee job progress to completion. * Ensure all required parts and supplies are available to Technicians in order to complete service job. * Ensure service performed is appropriate and in compliance with company safety and standard operating procedures. * Ensure quality control of complete process. * Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers. Qualifications * Ability to utilize the available time to organize and complete work within given deadlines. * Ability to communicate in writing clearly and concisely. * Ability to communicate effectively with others using the spoken word. * Ability to take care of the customers’ needs while following company procedures. Education/Experience: * High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred. * Prior customer service experience in an automotive or heavy-duty engine repair environment preferred. * Prior supervisory experience preferred. Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred. Working Conditions: Office and shop environment. Shop environment may not have air conditioning. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Service Advisor • Dallas, US
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