Front Desk Sales Associate

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Daily Functions:
Front Desk Sales Associate is responsible for the reception area and overall seamless daily operations of the boutique. Including, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.


· Provide top-level guest service for all including internal guest service.
· Maintain a positive attitude and contribute toward a healthy workplace.
· Be on time for your shift.
· Properly open and close the boutique each day.
· Accurately book, change and cancel massage appointments.
· Acknowledge and greet everyone who enters and leaves.
· Actively promote services, enhancements, and sell memberships.
· Provide detailed descriptions of services, enhancements, appointment cancellation policies, memberships, and parking information.
· Utilize computers with skill and proficiency and only for business purposes.
· Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated.
· Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
· Maintain a clean; safe, fully stocked, and well-organized work area.
· Ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
· Regularly attend, participate in, and support training and staff meetings.
· Assist in all areas of operation as requested by management.


What Employees Value About The NOW:
· Monthly membership bonus structure
· Two paid holidays for FT employees: Thanksgiving Day and Christmas Day
· Paid Time Off days for FT employees after 60 Day Introductory Period
· Paid sick time accrued per hours worked after 60 Day Introductory Period
· Discount on massages
· Discount on products

The Company is proud to be an equal opportunity employer.