Application Support Engineer

Job Description

Your Primary Responsibilities

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide feedback into the design and development stages of applications
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

Talents Needed for Success:

• Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
• Key Platform experience: Linux/Unix, AWS,
• Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
• Domain knowledge: Finance and Securities, is preferable
• Fosters a culture where honesty and transparency are expected.
• Know the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests in effort to individually coach others.
• Build collaborative teams across the organization.

Communicates openly keeping everyone across the organization informed.