Maintenance Technician

Description

Job Overview:

The Maintenance Technician, under the direction and supervision of the Community Manager, will provide direct support in maintaining the building. This position will assist the manager in dealing with internal and external customers and third-party vendors to identify potential concerns, proactively address maintenance and equipment problems while providing exceptional customer service. The hours are Monday-Friday 8:30 a.m.-5:00 p.m. with rotating on call responsibilities.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Practice and adhere to FirstService Residential values: Be Genuinely Helpful, Aim High, Do What’s Right, Own It, Improve It, and Build Great Relationships.
• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• Monitor safety, mechanical and electrical equipment.
• Work in conjunction with building associates and third-party vendor to optimize operations and energy efficiency; monitor problems remotely.
• After-hours on call responsibility to respond to emergency needs on every other week basis via phone or in-person.
• Communicate with third-party vendors on repairs and contracted services for common areas and building mechanical equipment.
• Assist and support the Community Manager in competitive bidding for mechanical contracts and large projects.
• Effectively communicate concerns and recommended solutions.
• Submit purchase orders for supplies to the Community Manager for approval.
• Snow removal, as needed.
• Assist Community Manager with emergency procedures, including but not limited to, key safety control, water shut off, and any other emergency procedures.
• Maintain a routine log of preventative maintenance including, but not limited to, systems, boilers, doors, stairwells, lights, heating and cooling, HVAC, and other in-unit work performed.
• Perform general repairs and maintenance services in units only if directed by the Community Manager.
• Maintain pool, including testing, cleaning, and maintenance of equipment.
• Daily, weekly, monthly, quarterly, and annual preventive maintenance of building as assigned by the Community Manager.
• Document maintenance concerns may lead to building maintenance trends.
• Communicate with associates, subcontractors, and clients.
• Perform any additional duties as assigned by the Community Manager.
• Follow safety procedures and maintain a safe work environment.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills & Qualifications:

• Applicable Maintenance work experience and background.
• Hands on Maintenance experience.
• Certified Pool Operator (CPO) Certification.
• Excel, Outlook, and Word experience.
• Mechanical aptitude.
• Excellent people and communication skills with knowledge of customer service principles and practices.
• Ability to perform quality work without direct supervision.
• Ability to interact professionally with residents and contractors.
• Organized self-starter with ability to work independently.
• Problem solving.
• Time management.
• Teamwork-focused, to motivate members of the team; delegate tasks to peers.
• Excellent written and verbal communication.
• Consistent professional demeanor, able to manage varying personalities.
• Teamwork focused and able to take direction.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Ability to lift up to 30 lbs. following appropriate safely procedures.
• Being able to work in various positions, including but not limited to bending over, stooping, squatting, kneeling, and standing for extended periods of time.
• Walking the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Repeat various motions with the wrists, hands, and fingers. Reaching with hands and arms.
• Walk and climb stairs.
• Ability to work in different environmental conditions (e.g., heat, cold, wind, rain, humidity).
• Ability to climb ladders and work at heights above ground level (10 feet).
• Sitting at a desk.
• Use of keyboard, computer, and applicable software and equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation: $30 an hour

Disclaimer Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.