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Patient Account RepresentativeAEG Vision • Alton, IL, United States
Patient Account Representative

Patient Account Representative

AEG Vision • Alton, IL, United States
30+ days ago
Job type
  • Full-time
Job description
The Patient Account Representative is responsible for answering inbound calls from patients and answer any questions regarding their bill. They will ensure a professional, pleasurable, and remarkable patient experience. Position will also perform insurance verification prior to the patients date of service to provide each practice with patients eligibility.Answer inbound patient calls to provide information and answers to any questions about their bill for all AEG practicesTake ownership of each call to ensure patients fully understand current billReview and understand patient transactions in point of sale and billing systemsReview and understand patient explanation of benefits (EOBs) and insurance explanation of payments (EOPs)Review and understand patient benefit summary sheets and insurance payer web portalsTake patient paymentsChecking voice mails for any messages and returning calls to patientsWork with practice appointment scheduler to identify and resolve insurance appointments missing benefit informationIdentify and escalate situations as appropriate to the correct departmentMake recommendations for efficiencies, processes, etc. which will help deliver quality, cost savings, and profitability improvements within the department
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Patient Account Representative • Alton, IL, United States

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