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Johnstone Supply - J Team Group
HVAC Counter Support AssociateJohnstone Supply - J Team Group • Raleigh, NC, USA
HVAC Counter Support Associate

HVAC Counter Support Associate

Johnstone Supply - J Team Group • Raleigh, NC, USA
23 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Duties:

  • Assist customers/counter with all special orders and non-stock items
  • Provide product recommendations and/or price quotes
  • Support store and counter staff with Large line-item orders and job quotes
  • Direct ships - verifying shipping and freight. Bill customer and receive in PO
  • Work with branch manager to develop and execute sales promotions
  • Point of contact for ALL web orders
  • Overseeing pickup lockers
  • Any other duties as required by your supervisor

Alternative Duties:

  • Assist with customer service and sales, including answering phones
  • Assist with annual physical count of full warehouse inventory and cycle counts
  • Assist with any special duties and assignments as needed to support the efficient functioning of the store
  • Assist with in-store, customer training and special events
  • Assist with any dealer branch material and items

General Results and Responsibilities:

  • Adheres to all company policies, procedures, standards, and business ethics codes
  • Maintains professional communication when interacting with customers and coworkers
  • Treat all customers and coworkers with a helpful and courteous attitude
  • Keeps communication open to maintain a healthy work environment
  • Report any consistent problems that are not being resolved to the supervisor

Education and Experience:

Required:

  • Must be a JTeam employee for a minimum of two years to qualify.
  • High School Diploma / GED required OR equivalent combination of education and experience

Preferred:

  • Minimum 3 years of HVAC customer service or sales experience
  • Experience with computer or barcode-driven inventory management systems
  • Must be able to read blueprint to perform mechanical take-offs

Key Skills:

  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Skill in following through on commitments.
  • Ability to manage time in a deadline-driven environment.
  • Strong ability to multitask and skill in prioritizing work.
  • Excellent communication and customer service skills.
  • Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.
  • Ability to work efficiently and with a sense of urgency.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.
  • Ability to meet store accuracy and productivity standards.

ID:187



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HVAC Counter Support Associate • Raleigh, NC, USA

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