Collection Agent
Williams Rush & Associates • Dallas, TX, US
30+ days ago
Salary
$16.00 hourly
Job type
- Full-time
Job description
Benefits:
- Life Insurance
- Monthly Performance Bonus
- IRA with company match
- Competitive base salary + industry-leading commission structure
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.
What You’ll Do:
- Manage outbound and inbound calls to recover outstanding balances
- Utilize skip-tracing tools and techniques to locate customers
- Negotiate and set up payment arrangements with consumers and businesses
- Maintain accurate and up-to-date account documentation
- Provide excellent customer service with professionalism and empathy
- Ensure compliance with FDCPA and internal policies
What We’re Looking For:
- Bilingual in Spanish (preferred but not required)
- Minimum 3 years of experience in third-party collections
- Proven negotiation and sales skills
- Strong communication and interpersonal abilities
- High energy, friendly demeanor, and a professional appearance
- Self-motivated with the ability to work independently and as part of a team
- Detail-oriented with excellent time management and organizational skills
- Proficient with Microsoft Office and collection software platforms