Assistant Program Manager Work Location: San Jose CA Reporting to the Program Manager, the Assistant Program Manager will play a pivotal role in facilitating HR-based service offerings for a Healthcare client, ensuring the seamless execution and efficient administration of healthcare programs within our client's network. Classification Full-time, exempt position Job Responsibilities: Talent Solutions Delivery: * Work with Program Manager to maintain customer relationship management, fostering positive relations with clients and contingent worker suppliers. * Collaborate with Program Manager to proactively identify and resolve problems, ensuring smooth operations and client satisfaction. * Maintain ongoing communication with contingent workforce and independent contractors. * Provide support for escalated recruitment pipeline activities and contribute to workforce planning efforts. Talent Metrics & Compliance: * Ensure Key Performance Indicators (KPI) and service objectives are met by taking an active role in continuous improvement and customer service. * Prepare scheduled reports and perform clerical and administrative support, including creating PowerPoint presentations and correspondence. * Perform other duties as assigned or needed to meet client organization needs. Supervision and Performance Oversight: * Participate in onboarding new employees, providing orientation and necessary support. * Ensure the successful supervision and management of our dedicated medical employees. * Assist in overseeing contract performance; promptly escalating issues requiring corporate intervention. * Verify attendance at all assigned posts and positions, upholding the work requirements for all personnel under contract. Safety and Compliance: * Ensure comprehensive understanding and adherence to client-established patient safety and security rules, regulations, and policies among employees. Adaptable Support: * Perform any additional duties and responsibilities as assigned. Minimum Qualifications: * Possess a minimum of a bachelor's degree accredited by the Department of Education (DOE) in business, healthcare, or a closely related field of study or equivalent experience. * Hold a minimum of (3) years of demonstrated administrative healthcare management or business experience. * Must have excellent interpersonal relationship skills and experience managing customer relations. * Preference for candidates with Project Management Professional (PMP) Certification. Physical Requirements: * Demonstrate physical agility, including the ability to bend, stand, and sit for extended periods. * Be capable of reaching to retrieve documents. * Ability to carry materials and/or file boxes weighing up to 20 pounds. * Expect to travel up to 30% to 40% as part of the role's responsibilities.
Assistant Program Manager • San Jose, CA, US
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