Installation technician

BNS is looking for a Field Service Technician to join our team.

The Field Service Technician will be based out of our Jacksonville office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment. The ideal candidate is prompt and reliable, has superior support skills and excellent communication.

He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities:

• Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner.
• Perform tests to ensure systems are error-free.
• Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment.
• Create reports of customer service calls.
• Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Requirements:

• High school diploma or GED required; Bachelor's degree or certification preferred Ability to build strong relationships with the customer and display excellent communication skills Ability to manage your workflow in a timely and consistent manager Ability to lift to 55 pounds Problem-solving skills and mechanical aptitude Computer skills including Microsoft office Knowledgeable about all safety requirements Powered by JazzHR