Billing Specialist

Billing Specialist Pacific States Petroleum, Inc. is an on-site fueling company servicing California.

We are currently seeking a detail-oriented and customer-focused Billing Specialist to join our dedicated team in our Concord office.

If you have a knack for accuracy and enjoy working collaboratively to solve problems, we'd love to hear from you.

Compensation:

• $24.00 - $28.00 per hour Benefits: Medical, Dental, Vision, 401(k) options, and paid vacation/time off.
• Key Responsibilities Process invoices for a specific product line, including identifying, documenting, and tracking fees for additional services and special pick-ups.
• Maintain active customer support for the AR Department, including sending out invoices and answering customer inquiries.
• Receive, research, and resolve difficult or complex billing issues, including processing invoice corrections.
• Maintain the accuracy and integrity of customer data within our current billing database (Sage DM2), while assisting with data transitions during our upcoming migration to NetSuite.
• File processed invoices and assist with digital file management.
• Provide phone backup, answering calls when the front office is busy.
• Cross-train in other lines of business to serve as backup support when needed.
• Perform other duties as assigned.
• Experience & Education Three years of increasingly responsible experience in customer service and/or billing, or an equivalent combination of education and experience required to perform the work.
• High school diploma or equivalent required; some college coursework is preferred.
• Skills & Qualifications Proven experience in a billing or accounts receivable role with a strong understanding of billing procedures.
• Exceptional customer service skills with the ability to handle complex and sensitive inquiries with patience and professionalism.
• High proficiency in Microsoft Office Suite (especially Excel) and experience with ERP/billing systems (currently using Sage DM2).

Bonus:

• Previous experience with NetSuite or navigating an ERP system migration is a major plus!
• Excellent data entry skills with strong attention to detail and a high degree of accuracy.
• Strong math, organizational, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to work cooperatively and respectfully in a team environment.

Work Schedule & Environment Schedule:

• Monday through Friday, 8:00 AM - 5:00 PM.

Location:

• 100% on-site in Concord, CA.
• Communicate effectively to exchange information and make presentations.
• Input information into a computer and read a variety of digital and printed materials.
• Lift and carry light materials/objects as assigned.
• ADA reasonable accommodation requests will be granted full consideration.
• Direct applicants only.
• We do not accept unsolicited resumes from third-party recruiters, staffing agencies, or search firms.
• Any unsolicited resumes, including those submitted to hiring managers or our general careers email, will be considered the property of Pacific States Petroleum Inc.
• Submission of an unsolicited resume does not create a formal relationship and will not obligate Pacific States Petroleum Inc. to pay any fee should we hire the candidate.
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