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Grit & Grind Cafe
Guest Experience SpecialistGrit & Grind Cafe • Phenix City, AL
Guest Experience Specialist

Guest Experience Specialist

Grit & Grind Cafe • Phenix City, AL
30+ days ago
Salary
$9.00–$11.00 hourly
Job type
  • Full-time
Job description

Grit & Grind Cafe is a locally owned brunch and bakery spot in Phenix City, Alabama, proudly serving up The South’s Finest Brunch & Bakery. We’re known for bold flavors, creative specials, Southern comfort food, and a full coffee bar with handcrafted drinks.

We’re not your average diner or chain restaurant — we’re building something different. We believe in Modern Hospitality: fast, friendly counter service paired with genuine hospitality and team-based culture. That means no old-school server drama, no tip games — just great food, good energy, and a team that grinds together.

If you're looking for a place that values hard work, good vibes, and people who actually care — we’d love to meet you.


We're Hiring: Guest Experience Specialist

Location: Grit & Grind Cafe – Phenix City, AL

Schedule: Morning Shifts Available

Do you love great food, fast service, and Southern hospitality with a twist? We’re not your average brunch spot — we’re building something new. Grit & Grind Cafe is a Modern Hospitality model: that means faster ordering, team-based tips, and full-service vibes without the drag.

We’re looking for Guest Experience Specialists — the face of the cafe. You’ll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came.


What You'll Do:

  • Greet guests and take orders with confidence and care
  • Control dining room experience, refill drinks, and check on guests
  • Make drip coffee, cold brew, and specialty espresso drinks
  • Handle pickup and third-party orders with accuracy and a smile
  • Keep the counter, coffee bar, and register area clean and stocked
  • Recommend your favorite menu items like a pro


Pay & Perks:

  • $9–$11/hr base pay + tips
  • Full tip pool shared across all positions
  • Discounted food, coffee, and desserts
  • Flexible scheduling


✅ We’re Looking For:

  • Great energy and real people skills
  • Ability to move fast, work clean, and stay calm
  • Someone who shows up — on time and in a good mood
  • Barista experience is a plus, but we’ll train the right attitude


Available Shifts:

  • Mornings (6:00 AM – 3:00 PM)
  • Weekend availability is required!


Skills & Attributes:

  • Friendly, outgoing, and able to create a welcoming vibe
  • Comfortable working in a fast-paced environment — especially during rushes
  • Willing to learn coffee and drink prep (experience a plus, but not required)
  • Detail-oriented when packaging orders and calling out names
  • Team-minded — willing to help wherever needed: register, bar, cleaning, etc.
  • Stays calm under pressure and adapts quickly to changes in flow


Bonus Points (Preferred but not required):

  • Prior experience in a barista, cashier, or counter service role
  • Familiarity with Toast POS, DoorDash order handling
  • Interest in coffee, hospitality, or restaurant work as a long-term career
Must be at least 14 years old * Ability to stand, walk, and move quickly for extended periods * Able to lift up to 25 lbs (stocking drinks, supplies, etc.) * Reliable transportation to and from shifts * Must be able to work weekends * Comfortable handling cash, card transactions, and POS systems * Able to communicate clearly and respectfully with both guests and teammates
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Guest Experience Specialist • Phenix City, AL

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