Talent.com
vTech Solution
Desktop Support SpecialistvTech Solution • DC, United States
No longer accepting applications
Desktop Support Specialist

Desktop Support Specialist

vTech Solution • DC, United States
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Summary:

The NCDOT Specialist - Expert is a senior Desktop Support Specialist role based in Sanford, NC, focused on providing advanced technical support for hardware, software, and network issues. This position involves managing high volumes of service desk requests, installing and imaging computers, deploying business applications, and ensuring customer satisfaction through proactive problem resolution and mentoring. The role requires collaboration with various IT teams, project leadership, and adherence to security policies to support organizational success.

Responsibilities:

  • Evaluate and prioritize IT incident and problem service desk tickets based on business impact.
  • Provide advanced technical support for computer hardware, software, peripherals, and networking protocols.
  • Install, image, and configure new computers and deploy business applications.
  • Install and configure network printers and other peripherals.
  • Migrate user data and profiles during computer replacements.
  • Maintain positive customer relationships and mentor junior technicians.
  • Communicate status updates to customers and internal teams using call tracking systems.
  • Collaborate with Data Center Operations, application development, and network infrastructure teams to resolve complex issues.
  • Lead projects, direct team efforts, and provide progress reports to management.
  • Create and maintain documentation of processes and procedures for technical support activities.
  • Implement IT security policies and protect data according to organizational standards.

Required Skills & Certifications:

  • Minimum 7 years of experience with computer hardware, software, peripherals, and networking protocols.
  • Proficient in installing and imaging computers and loading appropriate software.
  • Experienced in installing and configuring network printers and peripherals.
  • Skilled in migrating user data and profiles.
  • Experience documenting technical processes and procedures.
  • Working knowledge of ServiceNow or similar call tracking systems.
  • Ability to travel as required for the role.
  • Strong understanding of IT security policies and data protection practices.

Preferred Skills & Certifications:

  • Project management experience with the ability to lead teams and manage projects.
  • Experience working with Active Directory, email systems, NCID, and CITRIX account management.
  • Familiarity with data center operations including file server data storage and network reservations.
  • Knowledge of emerging technology trends and ability to recommend technical solutions.

Special Considerations:

  • All work must be performed on-site in Sanford, NC.
  • Absences greater than two weeks require prior approval and contact information must be provided.
  • Strict adherence to IT security policies and internal operational level agreements.
  • Must be able to work under a sense of urgency and take ownership of customer problems.

Scheduling:

  • Standard business hours with possible requirements to meet project deadlines or urgent support needs.
  • Travel as required to support hardware installations and customer software support.
Create a job alert for this search

Desktop Support Specialist • DC, United States

Similar jobs

Desktop Support Specialist

1872 ConsultingWashington, DC, United States
Full-time

The Technical Support Specialist (phone + deskside support) is responsible for providing Level II technical hardware and software support.They will facilitate and resolve a wide variety of requests... Show more

 • Promoted

Reproductive Freedom for All: IT Support Specialist

ArenaWashington, DC, United States
Full-time

For more than 55 years, Reproductive Freedom for All and its chapters have fought to protect and expand reproductive freedom including access to abortion and contraception for everybody.We are pow... Show more

 • Promoted

Computer Systems Security Specialist-Columbia, MD

StaffingColumbia, MD, United States
Full-time

Computer Systems Security Specialist.A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scie... Show more

 • Promoted

Computer Support Specialist

TradeJobsWorkForceArlington, VA, United States
Full-time

Pay attention to customers descriptions of their computer problems.Ask customers questions to properly diagnose the problem.Walk customers through the recommended problem-solving steps.Set up or re... Show more

 • Promoted

VA Direct Support Professional - Weekend Only (34708)

St. John's Community ServicesAlexandria, VA, United States
Part-time

VA Direct Support Professional - Weekend Only.Hourly Position Type Part Time Education Level None Category Nonprofit - Social Services.As one of the oldest non-profit organizations founded in the D... Show more

 • Promoted

CBRN Support Specialist (TSS Leve II)

DawsonWashington, DC, United States
Full-time

CBRN Detection Operations Specialist.This non-supervisory position conducts advanced CBRN detection operations supporting federal mission partners, supports operational planning, and focuses on wor... Show more

 • Promoted

Remote Support Specialist

TradeJobsWorkforce22210 Arlington, VA, US
Remote
Full-time

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and ... Show more

 • Promoted

Direct Support Professional (DSP) $21/hr - Weekends Only

CRiAlexandria, VA, United States
Full-time

Location Multiple Locations, Northern, VA, 20151, United States.Employee Type Full Time (30+ Hours). Show more

 • Promoted

Application Support Analyst

Software Technology, Inc.Washington, DC, United States
Full-time

An Application Support Analyst is responsible for the coordination, resolution, and tracking of end user issues regarding the various software applications used at American Pacific Mortgage.This po... Show more

 • Promoted

Systems Specialist

RPI Group, Inc.Waldorf, MD, United States
Full-time

Location: 100% On-Site In/Around Waldorf, MD.Reports to: Engineering Manager/Site Lead.Step into an exciting and modern company and use your skills for a unique opportunity to support our national ... Show more

 • Promoted

Microsoft Systems Administrator (TS/SCI REQUIRED)

Provato HRFort Belvoir, VA, United States
Full-time

Microsoft System Administrator.Eight years of progressively responsible experience in server administration, including supporting and managing servers in a production environment.Five years of expe... Show more

 • Promoted

Junior Desktop Support Specialist

NavstarWashington, DC, United States
Full-time

Junior Desktop Support Specialist.Washington, DC Public Trust Polygraph Unspecified Career Level not specified $52,000 - $94,000.Leidos is a Fortune 500 company aimed at embracing and solving some ... Show more

 • Promoted

Desktop Management - Infrastructure Services

TestingXpertsWashington, DC, United States
Full-time

Desktop Management - Infrastructure Services.Greetings for the day! My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry... Show more

 • Promoted

NISSC 3 Systems Support Specialist III - LEAD

American SystemsArlington, VA, United States
Full-time

Systems Support Specialist Lead.AMERICAN SYSTEMS is seeking our next Systems Support Specialist Lead.AMERICAN SYSTEMS is seeking a Systems Administrator, Senior to support the NISSC program at the ... Show more

 • Promoted

IT Support Specialist

Compu-Vision Consulting Inc.Washington, DC, United States
Full-time

Location: Washington, DC (Onsite at Headquarters with Global Remote Support).Department of the Treasury Office of Technical Assistance (OTA).Security Requirement: Moderate Risk Public Trust Cleara... Show more

 • Promoted

LMS Integration Specialist

ProSidian ConsultingAlexandria, VA, United States
Full-time

ProSidian is a Management And Operations Consulting Services firm that focuses on providing value to clients through tailored solutions based on industry-leading practices.We help forward-thinking ... Show more

 • Promoted

MAXIMO Implementation & Support Specialist

Vtech Solution IncWashington, DC, United States
Full-time

MAXIMO Implementation & Support Specialist.Under minimal supervision, the Maximo IT Implementation & Support Specialist will perform a variety of technical duties in regard to developing and mainta... Show more

 • Promoted

Network Administrator - Mid

ValidaTekFort Belvoir, VA, United States
Full-time

Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies.From customers to partners to top-ta... Show more

 • Promoted

Security Support Specialist

Systems Planning and Analysis, Inc. (SPA)Alexandria, VA, United States
Full-time

Systems Planning and Analysis, Inc.SPA) delivers high-impact, technical solutions to complex national security issues.With over 50 years of business expertise and consistent growth, we are known fo... Show more

 • Promoted

Technical support

E-SolutionsWashington, DC, United States
Full-time

As a member of the Site Services team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness.This position has frequent contact with u... Show more