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David's Automotive Repair
Automotive Service Advisor/WriterDavid's Automotive Repair • The Colony, TX, US
Automotive Service Advisor/Writer

Automotive Service Advisor/Writer

David's Automotive Repair • The Colony, TX, US
30+ days ago
Salary
$42,000.00 yearly
Job type
  • Full-time
Job description
Job description

We are looking for customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities:


  • Effectively manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Perform state inspections
  • Shuttle customers to work or home
Requirements


  • Proven customer support experience and genuine desire to help people.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree or equivalent
  • Valid driver's license
  • Reliable transportation
  • Capable of working effectively on a team.
  • Dependable, friendly, and enthusiastic.
  • Detail oriented.
  • Computer proficiency.
  • A clean, polished appearance.

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Automotive Service Advisor/Writer • The Colony, TX, US

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