Amherst/Williamsville, NY
Full-time | In-office with future Work-from-Home option
Capital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank - working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved.
We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism.
A valid, unexpired government-issued photo ID is required for this role as part of the credentialing process.
Accepted forms of identification include:
• State-issued driver's licenses
• State-issued identification cards
• Valid U.S. passports
Please note:
• Learner's permits are not accepted for this project.
• Temporary paper IDs, receipts for replacement IDs, or expired identification documents cannot be accepted for credentialing purposes.
• Candidates must possess the physical ID prior to their training start date to successfully complete onboarding and system credentialing requirements.
$19.00/hr starting pay
Guaranteed increases in your first year
$150 bonus after 60 days
No weekend shifts
Start Date: August 3, 2026
Training:
3 weeks | Monday - Friday | 8:00 AM - 4:30 PM
On-the-Job Training:
4 weeks | Monday - Friday | 1:00 PM - 10:00 PM
Regular Schedule (Post Training):
Monday - Friday | 10:00 AM - 7:00 PM
No weekends required
Call current customers to remind them of recently missed payments
Assist customers in understanding options to resolve their past-due balances
Utilize technology systems for account updates and documentation
Handle both outbound and inbound calls professionally
Promote a positive customer experience and represent the bank's offerings
Excellent verbal communication and active listening skills
Strong customer service experience (retail, hospitality, or call center)
1st party collections, financial services, or debt resolution experience preferred
Comfortable using computer systems and entering data accurately
Typing proficiency
Bilingual/multilingual skills are a plus
Must be able to work in-office in Amherst, NY (14221)
Health, Dental, and Vision insurance
401(k) with company match
Paid Time Off (PTO)
On-the-job training & career development
Work-from-home opportunities
Employee referral bonuses
Advancement opportunities
Join CMS and help make a difference - one customer at a time.
#ZR
We conduct a 7 year background check and drug screen for all potential hires.
Call Center Agent - National Bank • Buffalo, NY, USA
Serves customers by completing account transactions.Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Title:Scale Attendant Position Summary The Scale Attendant is responsible is responsible for accurately and efficiently monitoring and recording waste volumes entering the post collection site, as ... Show more
As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultat... Show more
Now Hiring Bilingual Debt Collectors - Join Our Team! Are you bilingual in English and Spanish? We want to hear from you! Capital Management Services is expanding our team of debt collectors, and w... Show more
Insurance Account Position - State Farm Agent Team Member.Andy Kandola - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into l... Show more
State Farm Independent Contractor Agent Position.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm indepe... Show more
Your career path should lead to real opportunity.LPL Financial partners with banks to offer a complete menu of financial services to bank clients.This employment opportunity at M&T Bank in Buffalo,... Show more
Bank Of America Relationship Banker.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.Responsible Growth is how we run ... Show more
Those who put others before themselves.Who can rise up in the face of danger.This country we call home has been our haven of safety for 250 years.And it's up to us to keep it that way.There's a goo... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc... Show more
DescriptionStarting Salary:$19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team.What you'll doYou'll greet our customers in our lobbies.You're c... Show more
The scale operator is responsible for weighing inbound and outbound materials at the facility.Processing all transactions and ensuring that the material is acceptable at our facility.Ensuring that ... Show more
Title: Account Associate - Commercial Lines.Remote, with appropriate licensing.Eastern and Central Time Zones Only).General, Construction, Hospitality.Please note: If this position is posted as eit... Show more
The OpportunityDelaware North is hiring full-time Reservation Sales Agents to join our Reservation Center team.As a Reservation Sales Agent, you will handle a high volume of inbound calls from futu... Show more
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations.Cashiers are responsible for greeting customers, scanning merchandise, processing c... Show more
We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more
Title Agent for work in various counties and projects across western New York to provide title research for an electric transmission project spanning the entire state.The successful candidate will ... Show more
Contact Center Leaders NeededTechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating envir... Show more
