Regional Customer Support Manager

We are a leading heavy equipment dealer serving the construction, agriculture, and industrial sectors across the Southeast. With a reputation for quality products and exceptional service, we are seeking a driven Regional Customer Support Manager to lead our customer support operations in the Nashville, TN region.
Key Responsibilities

• Oversee and manage customer support operations across multiple branches in the Nashville region, ensuring a high standard of service and customer satisfaction.
• Build and maintain strong relationships with key customers, ensuring their immediate and strategic needs are met8.
• Lead, coach, and mentor customer support teams, providing training and development to enhance performance and service quality.
• Analyze customer feedback and complaint data to identify trends, root causes, and areas for improvement, implementing effective solutions.
• Collaborate with service, sales, and product support teams to deliver seamless customer experiences and resolve escalated issues promptly.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Prepare and present regional performance reports, KPIs, and recommendations to senior management.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Qualifications

• 5+ years of supervisory or management experience in a dealership environment, preferably in the heavy equipment industry4.
• Proven track record of leading customer support or service teams.
• Strong problem-solving, communication, and conflict resolution skills.
• Ability to work collaboratively with all levels of the organization.
• Proficiency with CRM systems and business operating software.
• Bachelor’s degree preferred; equivalent experience considered.
• Willingness to travel within the region as needed.

Benefits

• Competitive salary and performance-based bonus
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

Join our team and play a pivotal role in delivering exceptional customer support to our valued clients in the heavy equipment industry!

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