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WNDR Museum
Ambassador - Museum Guest ExperienceWNDR Museum • Chicago, IL, US
Ambassador - Museum Guest Experience

Ambassador - Museum Guest Experience

WNDR Museum • Chicago, IL, US
30+ days ago
Salary
$17.00 hourly
Job type
  • Part-time
  • Quick Apply
Job description

ABOUT WNDR WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago .

Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors.

We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.

Title:

  • Ambassador Reports To: General Manager Compensation: $17.00/Hour ABOUT THE ROLE WNDR Museum Chicago is looking for individuals to join our Ambassador team!
  • Ambassadors play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of fun and genuine human interaction that adds to our guests’ overall experience of “wonder”.
  • This job is perfect for those with previous experience in the hospitality industry, retail or other customer service positions.
  • This is a part-time , on-site role located in Chicago, IL.
  • ESSENTIAL FUNCTIONS Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues.
  • Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers.
  • Facilitating authentic museum experiences for our guests through meaningful guest interaction.
  • Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture.
  • Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests.
  • Attending trainings and monthly all-staff meetings.
  • Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events.
  • Learning and processing transactions on both our ticketing and POS systems.
  • Keeping our space clean and orderly for everyone’s enjoyment.
  • Other duties as assigned.
  • QUALIFICATIONS Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions.
  • Value collaboration and acting as a team player.
  • High School Diploma or GED preferred but any related work experience accepted.
  • Knowledge of POS or ticketing systems is a plus.
  • Knowledge and love of art or technology is a plus.
  • Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

PHYSICAL REQUIREMENTS (with our without accommodations) Mobility:

  • The ability to consistently walk and move around is essential for this role.

Stationary Tasks:

  • This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking.

Body Movements:

  • Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required.

Equipment Handling:

  • The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts.

Lifting:

  • Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds.
  • Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.
  • WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team.

    • WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply.

  • We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.
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Ambassador - Museum Guest Experience • Chicago, IL, US

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