Description
Position at Emerald Hills Animal HospitalClient Service Representative
Located in sunny Hollywood, Florida, is a full-service animal hospital dedicated to serving Broward County since 1988.
Essential Functions and Responsibilities:
Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
Schedule appointments, record keeping and organization, provide estimates and invoices for payment
Respond with compassion and empathy in stressful and emotional situations
Maintain a clean and orderly lobby and front office area
Willingness to guide, mentor, and support fellow team members
Constantly advance your knowledgebase and customer service skills
Skills and Qualifications:
1+ years' experience in veterinary or medical practice required
Minimum 2 years’ customer service experience required (retail, food and beverage,
Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)
Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,
Excellent communication skills with clients and team members
Proficient time management, ability to solve problems, learn, and handle multiple tasks
Enthusiastic team player with a patient, and positive professional attitude.
Must be able to work seated for a majority of day
Benefits and Perks:
Complimentary Short-Term Disability
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Medical Insurance Plans with 3 tiered options
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members
United Healthcare Vision Insurance options
Long Term Disability option (paid for by employee)
Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000max)
Team Member Discounts for Pet Care
Paid time off - inclusive of sick, personal, and vacation
Referral Bonus Program
DailyPay on Demand
The professional and courteous staff at Emerald Hills Animal Hospital seeks to provide the best medical, surgical, and dental care for their highly valued patients, and are fully equipped to handle all your veterinary needs, ranging from wellness exams to surgical procedures, preventative care, boarding, and cosmetic grooming.
Client Service Representative • Hollywood, FL
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