Job descriptionJob Summary TSC does not sponsor work visas
The role of the Jr. Network Engineer is to set up and maintain computer networks at Texas Southmost College under the guidance of the Network Engineer. The primary responsibility of this person is to install, configure and support firewalls, routers, access points, cable and switches to ensure network operation and security throughout the entire campus. This role also provides technical and administrative support for networks and related systems. This person must display aptitude in the development and maintenance of network communications and uses their knowledge of LAN/WAN systems to help optimize and install internal and external networks.
Other duties include performing wireless surveys, managing inventory, writing documentation, providing technical support to campus users and external departments, monitoring for network availability and performance, managing a vulnerability tracking process, and providing timely problem resolution. As a member of the information technology department, this position will participate in handling and responding to incoming support requests from campus users. The successful candidate will be involved in operational projects and collaborate with other departments to provide network services to the campus community. The position may also require participation in our on-call rotation and after-hours maintenance. Essential Duties and Responsibilities •Ensures the stability and integrity of in-house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies.
• Displays moderate knowledge in network routing and switching design; knowledge of networking and security standards and proven success with LAN and WAN design and implementation.
• Works closely with the Network Engineer and security teams.
• Creates and maintains documentation relating to network configuration, network mapping, processes and service records while implementing policies and procedures and training plans for network administration. Requires review from the Network Engineer.
• Evaluates existing equipment, hardware and software upgrades; interacts with vendors as required.
• Resolves problems where analysis of situation requires evaluation and judgment.
• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
• Acts as an escalation point for User Services, Application Systems and Information Security team members and coordinates resolution with the Network Engineer.
• Updates job knowledge by tracking and understanding emerging engineering practices; participates in educational opportunities and professional organizations;
• Monitors network performance and trends and determines the appropriate actions to resolve either short term or long-term issues under the supervision of the Network Engineer.
• Utilizes network/datacenter monitoring tools to analyze network, server, and storage devices, maintains up-time, generates usage reports, and spots trends. Escalates issues with broader implications to the Network Engineer and the Technical Director.
• Maintains and promotes information security best practices at the direction of the Technical Director and the Chief Information Security Officer.
• Must be able to lift up to 35 pounds and work will occasionally require after hours and weekend work
• Writes reports, business correspondence, and procedure manuals in English using proper grammar and spelling.
• Effectively presents information and respond to questions from groups employees, faculty, and the students as required.
• Delivers the highest level of customer service as set forth by the Department of Information Technology and/or Texas Southmost College.
• Provides updates, status, and completion information to management on a regular basis regarding all assigned incidents, requests, and projects.
• Escalates all high-priority or sensitive customer requests/concerns to the Vice President of Information Technology, the Technical Director, the Chief Information Security Officer and other IT team members as required.
• Coordinates activities with the Technical Help Desk, System Administrators, Network Services, Enterprise Application Services, and other team members as required.
• Provides consultative support to end users directly related to general business operations, software systems, technical assistance, and training as required.
• Produces relevant documentation surrounding operational processes and process improvement.
• Performs other related duties as assigned.
• Knowledge of laws and regulations including but not limited to the Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability Accountability Act (HIPAA), HITECH Act, GDPR, and PCI Compliance.
• Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations
• Pursues professional development by taking internal or external classes or courses offered by the College or professional development organizations, as appropriate and by maintains required professional credentials, licensing, and continuing education hours as necessary to remain competent in the role.
• Participates collegially in discipline-specific activities developed for information technology, as appropriate.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location).
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, and students.
• Supports the values and institutional goals as defined in the College’s Strategic Plan.
• Completes duties and responsibilities in compliance with college standards, policies and guidelines.
• Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
• Strong, demonstrated commitment to the mission of the community college. Required Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Working knowledge of the following: LAN/WAN experience designing/implementing Cisco network infrastructure solutions in Windows environments. This includes Cisco Meraki switches, Access Points and Security Firewall
• Working knowledge of Cabling, Racks, Electricity/Power, Firewalls, TCP/IP, Routing, Switching, VLANS’s, and VPNs
• Proficient in the use of email, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
• Documentation and design work using Visio or other tools
• Experience configuring, managing, and troubleshooting managed network switches/routers.
• Knowledge of wireless networking.
• Experience supporting an enterprise or campus environment.
• Experience troubleshooting network connectivity and performance issues.
• Attention to detail, problem solving skills, and customer service skills.
• General knowledge of the Texas Higher Education Coordinating Board and the Southern Association of Colleges and Schools Commission on Colleges.
• Skill in working effectively in a team environment with a customer service focus.
• Ability to establish and maintain positive and effective working relationships with students, college employees and the public.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information.
• High level of energy and good sense of humor with the capacity for extraordinary time and effort demands.
• Ability to perform and excel in a high-tech all-digital environment. Required Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
• Associate’s degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university OR two (2) years of professional experience in addition to the base experience requirement in lieu of a degree.
• Minimum of 1 year of experience working in the Information Technology industry.
• Experience with DNS and DHCP; and knowledge of SSL, IPSEC, ACL’s, IPv4, IPv6 Layer 2/3 diagrams, NTP, STP, SNMP, CDP and LLDP
• CompTIA Network+ required. Preferred Education and Experience • Bachelor’s degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university.
• CCNA preferred
• Experience supporting Cisco switching, wireless networking, firewalls and Cisco IOS XE in a large organization preferred.
• Working understanding of VoIP systems
• Working understanding of Network Storage solutions Certificates and Licensures • CompTIA Network+ required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.
