Occupancy Specialist

Job Summary:

The Occupancy Specialist at Ralston Towers, a senior apartment community, is responsible for ensuring compliance with HUD and LIHTC program regulations, maintaining tenant records, processing certifications, and managing the occupancy process from move-in to move-out. The role requires meticulous attention to detail, strong organizational skills, and excellent customer service to provide residents with a smooth and compliant housing experience.

Duties and Responsibilities

Occupancy Management:

• Manage all aspects of the occupancy process, including processing move-ins, move-outs, annual recertifications, and interims, ensuring all activities comply with HUD and LIHTC program requirements.
• Maintain a comprehensive and up-to-date waiting list of prospective residents.
• Schedule monthly interviews with residents, collecting and verifying necessary documentation for annual certifications and recertifications.
• Ensure timely completion of all occupancy-related tasks, adhering to strict deadlines and guidelines.

Regulatory Compliance

• Maintain confidential tenant files, ensuring they meet HUD and LIHTC program standards.
• Submit special claims as required, and process background checks, credit reports, and other necessary documentation for new applicants.
• Run monthly EIV reports, ensuring compliance with HUD requirements, and maintain EIV binders for audits and reviews.
• Assist with the resolution of findings from Management and Occupancy Reviews (MOR), ensuring any deficiencies are addressed promptly.

Customer Service and Resident Relations

• Maintain positive relations with tenants, providing outstanding customer service to a diverse senior population.
• Address resident inquiries and concerns in a timely and professional manner, fostering a supportive and welcoming community.
• Collaborate with the property management team to enhance the overall resident experience and ensure a well-functioning community.

Qualifications

Education and Experience:

• Previous experience and in-depth knowledge of occupancy regulations, particularly HUD and LIHTC programs.
• Occupancy Specialist and Tax Credit Specialist certificates are preferred.
• Experience with occupancy software, particularly OneSite, is strongly preferred.

Skills and Abilities

• Strong organizational, verbal, and written communication skills are required.
• Ability to work with sensitive and confidential information while adhering to all relevant regulations.
• Excellent attention to detail and the ability to manage multiple tasks efficiently.
• Strong interpersonal skills and the ability to deliver excellent customer service to a diverse senior population.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and occupancy software.

Other Requirements

• Ability to work independently and as part of a team, maintaining a positive and professional attitude.
• Must pass a background and credit check according to RHF policies.
• Flexibility to work occasional evenings or weekends, as needed.

Note: This job description is intended to provide an accurate reflection of the job's responsibilities and requirements but may be modified as needed by management.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $ - $ per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.