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The Glass Guru of East Minneapolis
Office Manager/CoordinatorThe Glass Guru of East Minneapolis • Minneapolis, MN, US
Office Manager/Coordinator

Office Manager/Coordinator

The Glass Guru of East Minneapolis • Minneapolis, MN, US
30+ days ago
Salary
$24.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • Company parties
  • Employee discounts
  • Free uniforms
  • Paid time off


Roles & Responsibilities:


With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:


  • Reconcile sales software and accounting software transactions.
  • Handle A/R and prepare deposits for bank run.
  • Negotiate pricing with vendors to stay current in market place ongoingly.
  • Manage the day to day operations of the staff Customer Service Rep. (if applicable)
  • Answer inbound phone calls promptly during business hours. (if applicable)
  • Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
  • Respond to any voicemails and/or messages from answering service. (if applicable)
  • Manage and respond the inbound email correspondence and forward accordingly.
  • Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
  • Schedule estimate appointments properly using the appropriate customer software.
  • Quote product by telephone for potential new clients/customers.
  • Assist Estimators with follow up on pending estimates by phone and/or email.
  • Strategically schedule work appointments for Installation Techs, along with customers accordingly.
  • Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
  • Check order confirmations from fabricators/vendors for size and pricing accuracy.
  • Oversee proper filing of daily work orders and estimates.
  • Process timesheets for payroll processing.
  • Prepare Accounts Receivable and prepare deposits for bank daily.
  • Reconcile sales software and accounting software transactions as required.

Qualifications & Educational Requirements:


  • 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
  • HS Diploma or equivalent.


Preferred Skills:


  • Excellent verbal/written communications skills.
  • Microsoft Office proficient (Word, Excel).
  • Experience with QuickBooks Online and web based software preferred.

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Office Manager/Coordinator • Minneapolis, MN, US

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