Systems Analyst / Field Engineer

About Us:

• - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate.
• Because of recent growth, we require an experienced Systems Analyst / Field Engineer.

Title:

• - Systems Analyst / Field Engineer Department: - Engineering Reports to: - Service Desk Manager Description: - Looking for energetic, self-motivated individuals who are interested in being consistently challenged.
• This is the perfect position for engineers looking for exposure to new and exciting technologies.
• Travel is required to visit client sites in New York and surrounding areas.

Overall responsibilities:

• - Engineering support for client and internal projects - Assist with Project Management tasks - Desktop support and deployment -- Windows 11, Apple - Windows Server maintenance and build -- Windows 2019, Windows 2022, Windows 2025, Active Directory - Wireless network support and deployment -- Meraki, Cisco, Aruba - Email account maintenance -- Microsoft Online Services, Google Workspace - Endpoint Detection and Response -- SentinelOne - Backup -- Solarwinds MSP Backup, Veeam - Mobile device support -- Apple, Android - Documenting SOPs Key areas of responsibilities: - Coordinating vendors for support, onsite maintenance, and installations. - Perform preventative maintenance on servers and workstations, including antivirus, Windows updates, memory, and storage checks. - Project engineering including server build, network configuration, network documentation - Remote and onsite support of desktop, project, and application-related issues. - Manage vendor accounts e,g.
• Verizon, AT&T, and Hardware vendors. - Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:

• - EXCELLENT communication and follow-up skills - BRILLIANT troubleshooting skills - 4+ years in the Information Technology field. - Preferably experience in the hospitality industry. - Field support and remote support experience required. - Handles themselves professionally as this will be a customer-facing role.

Terms of employment:

• - Full and part-time positions available - **Looking to start ASAP** Powered by JazzHR