Customer Service Representative

Pridestaff is looking for a few Customer Service Representatives for our client in Erlanger, KY

Sun-2pm-8pm then Mon-Thurs 8:30am-5:30pm 1hr lunch $18hr
The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company
Key responsibilities

• Customer communication: Serve as the main point of contact for customers via phone and email, providing timely and professional assistance with all inquiries, complaints, and requests.
• Order processing: Accurately and efficiently process a high volume of customer orders, review associated paperwork for completeness, and follow up on any discrepancies.
• Issue resolution: Address and resolve customer service and billing complaints related to shipping delays, inventory discrepancies, and temperature excursions.
• Logistics coordination: Liaise with the warehouse, transportation, and operations teams to ensure seamless order fulfillment and manage special handling requests.
• Status updates: Provide customers with real-time updates on order and shipment status, including tracking information and potential delays.
• Documentation and reporting: Create and maintain accurate records of customer interactions, transactions, and inventory. Generate reports as needed to identify and address any issues.
• Billing and invoicing: Prepare and verify computer-generated invoices to ensure accurate billing for all accounts.
• Regulatory compliance: Maintain awareness of cold chain regulations and assist in documenting compliance requirements.

Required skills and qualifications

• Experience: A minimum of 1–2 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset.
• Technical proficiency: Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable.
• Communication skills: Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner.
• Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure.
• Attention to detail: High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders.
• Adaptability: Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment.
• Team collaboration: Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders.
• Education: High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus.

Compensation / Pay Rate (Up to): $18.00 - $18.00